We only had a couple of hiccups during the process. We were surprised when the VA would not accept a signed contract that we are purchasing new windows and required us to scrape and paint all 23 windows during January and February. But we got it done. That was not Austin's fault.
My other issue was after all the paperwork was signed in front of the notary, we were told the funds (we took out for the refi) would be in our bank after 3 days and it was not. Austin had to follow up to have the funds pushed through.
They are a good group of people and really work with you.
Do t go with anyone elae. They are thorough and helpful. Love VU.
They made going through everything so easy. Communication was on point. Very honest and straightforward.
Veterans United has been great to work with. I used them for my original mortgage and later with refinance. They lookout for the veteran.
DO NOT USE VETERANS UNITED or FATHOM REALTY! Please go to someone who will have your best interest at heart. With this company it’s about pushing you through. My loan were sold 18 days after closing and I still do not have my closing papers.
Response from Veterans United
Linda, Thank you for letting us know how your loan process has gone. We value all feedback from our clients to improve and train our staff to assist with communicating and informing. If you have any questions or concerns please feel free to contact our client advocate desk. Thank you
Veterans United made several recommendations that otherwise might not have been considered which made the process less costly and smoother to closing.
Veterans United took care of everything. They make it seem easy.
This is the best mortgage company I've ever dealt with, mostly due to their great employees. I think they provided me with the lowest mortgage rates and the best service of any of the companies and banks out there. I've bought and refinanced homes many times and none of the companies I've used top this one.
All of the staff from Charlie Holubeck to Jerry Landrey, all amazing. The experience was great and stress free, hassle free.
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Andy's assistant Donna was all over it. Every time I had a question or needed anything she was very responsive. Andy and Donna make a great team and you will be happy you took advantage of their service.
Moya, has been helping us for over a year and with multiple offers on different homes and has offered support and patience through it all.
Our first experience with Veterans United was amazing, this time, there was a lot of uncertainty and some disappointment with regard to the realtor. We're looking for service that makes us feel like we're worth their time, we won't be utilizing an agent referred by Veteran's United because it appears that the discount wasn't really worth it. Nevertheless, I'd still definitely recommend Veterans United for the work that it took to get our loan approved and home closed in 20 days, that work and hustle is amazing and we appreciate the entire team for making our dreams happen!!! THANK YOU!
