As a first time home buyer, I don’t know what’s what and when to do what. At first the to do list was helpful and showed me what I needed and when I needed it. Towards the end of the process everything was pressured and unexplained. Working with two people who don’t communicate clearly made it more difficult for me and my husband. One minute they need bank statements immediately and the next they already have all the information they need. Whenever I thought I had given them what they needed, something else would pop up. Money that should have been legitimate to put towards the house was not acceptable. If we knew cash wasn’t acceptable in the first place we wouldn’t have done it that way. There was no explanation to why the cash wasn’t ok. If more information was explained to me during the whole process it would have been easier for me and for Veterans United. I felt like I was jumping through hoops and overly stressed with the last few days before closing. Not even knowing if we would be able to close in time. We were told Monday morning that we would probably need an extension. Then later that day all of a sudden everything is good it go to close on time. Which was good, but a straight answer would have been appreciated. I called multiple times and asked what else was needed. When told there was nothing, I would then get an email stating something new that was needed to move forward with the loan. Nothing was clear and it made the entire process awful for someone buying their first house. Maybe Veterans United would be easier for someone who’s already gone through this process, but not someone like me, who has never dealt with any of this before. I would not recommend Veterans United to anyone I know.
Response from Veterans United
Carli, your feedback is very much appreciated. It is our desire to carry out the VA lending process with genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. It is clear from your comments that the path to homeownership presented unexpected challenges, and we understand the stress that resulted from conflicting information. We hope that you are doing well in your new home and that our commitment to learning from our mistakes will help others in the future.
If you are looking for a stress free in applying for a loan, Veterans United is there for you. They will help and choose the type of loan you are looking for, keep the the cost of the loan to a minimum, expedite and process your loan efficiency , bottom line you a have team of experts who will stand by you throughout the process until you get your keys to your home, stress free.
I would use VU again no question if I had an agent like Mr Eric Barrosa (my apologies if spelled wrong)
I would just like to think everyone at Veterans United who assisted me in taking this next big step in my life. Happy 4th!
You can’t go wrong with Veterans United. They make the home buying process seamless and easy! As a military family, it can often feel like no one understands what you’re up against during a PCS. That’s not how it is with this group. They are there for you every step of the way with your best interest in mind! We are beyond grateful for the experience we had with our loan officer, Chris Primmer, and our Veterans United affiliated real estate agent as well.
Ready to see for yourself?
Experience first-hand why 359,195 homeowners give us a perfect score!
My experience with Veterans United was awesome, the whole team actually had a part in making this a good experience. I would recommend them to anyone
Recommend miss Maureen to all veterans in Georgia area!
I would highly recommend VU to anyone looking to buy a home.
Adam and Nicole were amazing to work with and with their help and dedication I was able to close within 30 days which was my goal. Veterans unites as a whole was wonderful to work with, I will recommend to fellow veterans and families and I will also use veterans United myself if I buy a home again.
Amazing and fast service. Although the process felt like forever it really only took 35 days for me to close on my home from start to finish. I would recommend Veterans United any time.
I would recommend Veterans United for any veteran who is looking for a house to purchase. They are experienced in the paperwork needed they work with the veteran to get the paperwork and do so in a timely manner.
Andy and Stella were awesome
