Throughout my interactions with the staff at Veterans United I’ve been well supported in both my home purchase and refinancing. They helped to inform me about each step and their established process has been easy to follow. I truly can’t thank their team enough.
Veterans United made my dreams come true about being a home owner. They did everything to make my dreams come true and even sent gifts to my dog Rascal. I am lucky to have found such a wonderful team to work with.
Matt is great! He timed my IRRRL at the perfect time to reduce my rate by 2%. It was easy and fast with no hiccups.
Tripp is fantastic to work with. I look forward to calling him about a purchase next year
Jake needs a promotion… He is a wealth of knowledge. Jake is willing to help with everything you need.
Veteran’s United absolutely cooked with my refinance- it was a total glow up and seriously poggers! Their team has the rizz to finesse the process, and help you snag a major W. Can’t recommend them enough, certified vibe.
Veterans United is great to work with for Veterans
Thanks again Justin.
My first experience and exceeded my greatest expectation. Worked compassionately with my wife who is the real owner of this house.
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Wes and Tammy promptly addressed all questions that I had. I had not done a refinancing of a home loan in some 15+ years, so their input was invaluable. I also appreciate the access and use of the portal to effectively work the needed tasks. Great Job; Thanks so much!!
Probably the most frustrating part of this experience was that we received a lot of communication early on but then as we actually got through all of the hoops, our closing was delayed several weeks due to lack of feedback on what was still needed.The final straw was a walkthrough inspection that required a handrail to be installed a day before we were to close. We worked through this for months and this was dropped on us the last minute.We will not be doing business with Veteran Loans again nor would we recommend them.
Response from Veterans United
Hi Tim,
I’m really sorry to hear about the frustrations you experienced, especially with the delays and last-minute issues right before closing. That’s not how we want the homebuying process to feel, and I completely understand how stressful and disappointing this must have been after months of working through everything.
The lack of clear feedback and the last-minute inspection issue with the handrail should have been handled much more smoothly. We know how important timely communication is, and I apologize that we didn’t meet your expectations in this case. My team would love the opportunity to dig into what went wrong and see how we can prevent something like this from happening again. If you're open to it, please reach out to 1-800-212-5200 or ClientAdvocate@vu.com.
