Our loan team was outstanding. They worked quickly and efficiently to ensure that our home loan was successful and our experience was outstanding.
I don't like that information being relayed to me kept changing and at the end was the worst. The seller received more detailed information and was kept better informed than I was. (Which surprised me that anything was shared with her, without my permission) I was told my closing fees could be wrapped in my loan and that I would receive my deposit from the seller. I got to closing and needed money (I had to wire the money after being told by Collin to do a cashiers check, double fees) and the return fee from the seller was already claimed from you'll (I was told same day a few hours earlier that I could claim the money at closing). The attorney fees was also paid. (Did I end up paying that) Very poor experience. Instead of this being the happiest day for me, I was not happy at all.
The online portal is great. the process wasn't completely flawless but overall satisfied. I wished I'd receive the loan estimate a little sooner...our mortgage payment (including insurance and taxes) came out to a little more than we anticipated.
From preapproval to loan to closing, everything went exceptionally smooth. It was such an easy process in comparison to standard home loans we had done in the past.
Excellent experience, great customer service. My loan team was on top of all communication.
Thanks, Clay and Courtney!
The process was a bit overwhelming. We ended up with missing documents and there was no sense of urgency. Title company had no documents on closing day because the loan coordinator sent to wrong email. Pushed back closing a few times because attention to detail and urgency were lacking.
Caleb and Samantha were awesome! Very easy process
Very nice people to work with.
I got great support from everyone but I'm particularly upset about a last minute increase of $4000 from a 2/22 estimate of $2600 to a final $6500 by 3/16. Something about the tax payments that was missed by the lender caused this huge jump which has thwarted my necessary remodeling plans.
thank you for all the wonderful gifts iam gratful for your patiens with me and i will recomend you to all my veteran friends sincerly monika wyliffe
Everyone that I worked with including Jackie Barton with Lighthouse, Joe Hooker and Joe Ferling were all very patient with me and as a team, provide a smooth Home Buying experience.
Absolute pleasure to work with.
It was mostly a seamless process. My limited knowledge made it a bit more challenging, but not too bad we got it done within 30 days.
Everyone was wonderful!
Molly Winkle was a great help and appreciate everything she did for us!
I felt well guided by a team of people who lead different parts of the process. The team was always available, and extremely helpful.
everyone we worked with was very helpful
