The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Overall experience with service was great. They were quick in response and very genuine. We had such a pleasure working wirh Vetrrans United. They even went the extra mile to gift our family with a welcoming box. Love to give a big thank you to Wes our home loan specialist.
VU was awesome to deal with. Everything went how it was suppose to. The lender , the underwriter , and the additional staff members that helped , all were great !!! If you don't believe me , go find out for yourself. :)
Crystaline's team was incredible to work with! Everyone was so helpful and instructions were clear every step of the way. It was also so refreshing to work with people who actually cared about us and were as excited as we were to finally purchase our dream home.
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Kendall and the team were great! Kendall was very patient with us as we bounced through many offers. They answered all of our questions, explained how the process works, and made sure we were taken care of!
Mike Lehman, Sarah Boyer and Emilee Lenz are an amazing team to get to work with during my home loan process. The seller and I decided with not using a realtor and this team was amazing with directing and taking care of everything in place of the realtor. Everything went super smooth and extremely efficient. Highly recommended for anyone looking to use Veterans United home loans.Thank you very much!
Zachery.
Veterans United will be my recommendation for anyone I know in the military looking to buy a house.
Overall, the Team was great. Small mentions & attention to details like receiving email notifications a day or two after the action requested/mentioned in the email had already been done or discussed, and repeated requests for the correction of our names; even our last which would be correct for one of us, yet not the other.However, corrections were made, seemingly everyone works well together to make Veterans and their families feel important, appreciated and their service valued enough to cover an big part of home ownership expenses. A sincere THANK YOU to each of you~
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VU has been working with me over the past 2yrs on approving my credit score
Everyone was there to help me. Very prompt, courteous, and cared about taking care of me.
Both of us are grateful for the assistance we received from the entire team!!! MAHALO A NUI LOA to our VU team (Matt LaTorre n crew) and awesome realtor Paula Kesner. They were there every step of the way and for EVERY question/concern. They made the home buying process quick n easy!!
My experience with Veterans United was absolutely outstanding from start to finish. The entire team was professional, responsive, and genuinely cared about helping me through the process. They made everything clear and easy to understand, kept me updated at every step, and went above and beyond to make sure I felt supported. The level of communication, organization, and customer service was top-notch. I couldn’t have asked for a smoother or more positive experience. I would highly recommend Veterans United to anyone looking for a trusted and reliable lender — they truly set the standard for excellence.
A very professional team. Charles Saulberry was extremely knowledgeable and polite and committed to helping us.
