

Going with Veterans United was the best decision we could make, they took care of all the behind the scenes paperwork with the VA. While keeping us informed completely along the way.


Joe was excellent

Very seamless process and great follow up




Things did not go well for me, things kept getting pushed back and I’m not exactly who was responsible for it. I was 1-2 weeks ahead of schedule on my end and the ball was dropped somewhere. I can’t point the finger at anybody but me and my family are down about 1000$ unnecessarily. On top of that they claimed that they fought for us to get back some compensation but I’m not suprised that we were let down.
Response from Veterans United
Hey Gabriel,
I'm really sorry to hear how things went for you and your family. It’s clear you worked hard to stay ahead, and to still come out the other side feeling delayed, disappointed, and out-of-pocket—that’s incredibly frustrating. I would feel the same way in your shoes.
Even if you’re not sure exactly where things went off track, I want you to know that we’re taking your feedback seriously. We never want our borrowers to feel like they were left hanging or let down, especially when it comes to something as important as timing and financial clarity. The fact that you were told we were pushing for compensation and ended up disappointed—yeah, that stings, and I’m sorry.
I’d really appreciate if my team had the chance to look deeper into what happened on our end. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to talk whenever you’re ready.

Lance and his team were great every step of the way.


This is my second time using Veterans United they are a top notch company and I would highly recommend them to anyone who is looking to buy a home.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.






Tuff timing but everyone got it done just wanted to keep an eye out for better interest rates in the future

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My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

Tom and the team did an amazing job. Up front disclosures and communication from the team are a trait that can not put a value on.

Veteran's United went above and beyond to get me the lowest APR on my loan. That's a huge savings over the life of a home loan, and is the best service a lender can provide for their customer. I highly recommend contacting Michelle Dapkus at Veterans United if you're considering a home loan.

My experience with Lisa and Alexandra was great and very smooth. In the other hand my experience with Michaela, my real estate agent, could've been better, i feel like she wasn't confident enough nor was putting enough effort. Out of all the homes we viewed 90% were houses we took out of our time to send to her. Although we ended up going with a home that she showed us, the 3 houses she introduced to us weren’t even close to our needs or our expectations, from floor plans to backyard to fence and most importantly location.

