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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,176

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
1

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Showing all 428,176 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Christopher Reese

Loan Officer: Christopher Reese

NMLS# 2407291

5 out of 5 Stars
Would Recommend

Seth and Melissa are always willing to go above and beyond! To include the rest of the VU team I’ve worked with. Thankful for them!

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

4 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
Photo submission from Terrance S.

Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
Would Recommend

We had a great experience with Veterans United. Emmett and his team were super helpful from start to finish. We were nervous trying a new VA lender but they far exceeded our expectations. Very thankful for their guidance with our loan. Emmett and Brit were both outstanding to work with.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Veterans United was the best. I highly recommend them. The best when it comes to va loans and helping Veterans reach their dreams.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

2 out of 5 Stars

Closing was cancelled with no prior notice. We found out that closing was cancelled from our realtor and notary halfway through our trip from New Mexico to Missouri because our loan coordinator went on vacation and didn't finish processing the information we sent a head of time. Then an extension had to be filed costing us more money for VU dropping the ball. On top of that, the staff was almost insulting from their lack of knowledge on how transferring teaching license works and put my wife in hot water at the new job she was getting from VU employees harassing them on if my wife was actually getting the job or if she was even qualified for it ( My wife has her Masters and getting her PhD for teaching I might add) even after sending the required intent to hire letter. Deena was impossible to ever get ahold of, and Nathan was far more accessible than she was. The cherry on top was then the team we worked with was working harder to push all the blame on us instead of owning up to their mistake. A simple example being a very early document from VU had the address wrong on one of the initial documents from VU but it's still our fault....

Response from Veterans United

Hey Nicholas,

This one hits hard, and I want to start by saying how sorry I am that your experience with us added stress to what should’ve been an exciting move. You deserved better.

Hearing that you learned your closing was cancelled midway through a cross-country trip—through your realtor and notary no less—is incredibly frustrating. That’s not how this process should go, and I can’t imagine how that disruption and confusion felt in the moment. Adding extra costs to the mix only makes it more frustrating, and I hear you loud and clear: this delay wasn’t on you.

What you described around your wife’s employment documentation is especially upsetting. I’m really sorry our team’s actions made her feel scrutinized or doubted, especially when she went above and beyond in providing what was asked. That should have been the end of the conversation. I understand how this added unnecessary pressure at a time when she was stepping into a new role—and doing so with credentials that speak for themselves.

It also sounds like you had to chase answers when you should’ve been getting clear and timely updates. You should have had someone in your corner, advocating for you, not making you feel blamed or brushed off.

I’d really like my advocates to have the chance to look deeper into everything that happened. If you or your wife are open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. I want to make sure your feedback gets in front of the right people here.

5 out of 5 Stars
Would Recommend
headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend
Photo submission from Michael B.

MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Neal and his team are awesome!
Truely they showed me integrity, respect and great service. I could not keep up with them.
They made it happen for me, i had doubts but they were always positive and supportive.
Best team ever!
Hugo

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

4.5 out of 5 Stars
Would Recommend

Great people, great communication and customer service. It was a great experience.

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Nick & I have been working together for awhile
He’s an excellent lender !
Very personable .

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

We can’t say enough wonderful things about our experience with Ben and Sarah! Ben has been absolutely fantastic—patient, knowledgeable, and supportive through our two-year journey of house hunting. No matter how long it took, he stuck with us every step of the way. When we finally found the one, everything moved smoothly and efficiently—we closed in just one month! Sarah was also incredible, helping make the process seamless and stress-free. We truly couldn’t have asked for a better team. Thank you both for making our dream a reality!— April & James Spinks

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

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5 out of 5 Stars
Would Recommend
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

Hands down one of the best home buying experiences. Every single employee that we interacted with thru Veterans United Home Loans was professional and informative. This is how clients should be treated. Thanks so very much.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
Photo submission from Fred E.

The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Vets United was timely under pressure, they definitely will give you100 percent effort and stick with you tel the end of the process.

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

More Reviews

See all 428,176 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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