Very friendly, very informative; I always was left with the feeling that they were doing their very best for me.
Oustanding guys to work with. Was a great experience!!
Great it went smooth.
Wonderful home buying experience
The team at Veterans United made the home buying experience almost easy. They took care of everything from ensuring all the paperwork was correct to finding me a realtor for a cross country move. There was never any lack of communication if any issues arose. I would definitely recommend Veterans United to any veteran in the market for a home.
It was a great experience. I bought a house for my next assignment from half way around the world. Alex was very understanding, as was his assistant Amelia.
They truly had patients with me and help me understand the process better
Brad and Lauren where outstanding!
The overall process took too long. Many of the documents requested had duplicate information on them and could have been sourced from the documents provided instead of asking me to provide more information. Request for documentation never ended. Initial request "to do" list is not accurate. After completing to do list, I was asked 4-5 times more on different occasions for additional documents. I was also asked for documents that were later determined that I did not need to provide. I was also asked for documents that legally I had no obligation to provide. The business is supposed to be Veteran friendly, yet I had to prove over and over that I was in fact active duty military. After I proved that I am active duty going on 29 years, they still wanted more proof of current operations. Most importantly, midway through my application process, Veterans United decided to add the 2 part verification process to login to the website. The only method to verify is by phone txt and entering in the code onto the web page. For ALL U.S. Navy sailors, there is no phone coverage onboard ships. Once the txt verification was added, I could no longer access my account online at work. Now that I'm at sea, I still cannot access my account online. I told my loan specialist this info and recommended that the site add EMAIL as an option for the 2 part verification process. To this day, it has not been added. Based on this and my previous comments, I can not recommend Veterans United to other Sailors in the Navy.
