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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 389,916 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

4.5 out of 5 Stars
Would Recommend

The only issue I had was setting up the POA. Not that it was difficult on my end but there was some confusion at first when I reached out to Veterans United about the home loan. I ask at the very beginning if I would need a POA to do the purchase, I explained that I was deployed at the time. I was told that I would not need one at all. About a month into the process, I was told I now need one, and it was not communicated to me that the POA would need the original document to complete all the signing process. This made for a stressful situation where I had to priority ship the paperwork as quick as possible.
The only other issue that I noticed is that the app would request for specific paperwork, which I would try to provide in a timely manner. Then I would be emailed separately by someone at Veterans United. I found that app quite useful, but it seemed like there was a break in communication between the app and the associated workers.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

My team worked tirelessly on our path to closure. We purchased a condo and approving the HOA was a long process. The team was patient and thorough. All of my questions were answered. Working with my team made all the obstacles to closing manageable. We are so happy to have had such an awesome team.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

You guys did everything possible to meet all our needs
We greatly appreciate
Your persistence throughout the
Entire process. Our daughter and husband will
Calling on your expertise in the very near future
Thank you
For such a rewarding experience

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Veterans United and the team they provided helped me become a first time homeowner! Buying a house is a long and stressful process but, the team I worked with relieved a lot of that stress! I felt well taken care of, and that someone was genuinely looking out for me and my investment the entire time.

headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
Would Recommend

The only frustration that I had was paying for homeowner inspection, and then finding out later that I have to pay for another inspection for pests. If I would have known that during the first homeowners inspection that would have been covered during the homeowners inspection that cost me an additional $250.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

4 out of 5 Stars
Would Recommend

I would like to thank the entire team at Veterans United. When I first applied they worked with me to get my credit up to a qualifying score. I thought it would be 6 months to a year before I could qualify but they got me there in just a couple weeks.The house I found turned out to be a challenging one. Everyone stuck with it and continued to push the process along despite numerous delays. They also worked to get my interest down to a lower point.The team did an amazing job! I am so excited about our new home. My kids are even more excited with all the extra room they have now and the opportunities this property opens for us.Thank you! Thank you! Thank you!!!!

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

4.5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars
Would Recommend

I hope to work with you all again in the future! Loved the gifts! Wish the flag kit came with a flag, but it was a very nice mount and I can’t wait to mount it!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

I’m a three-peat home buyer with Veteran’s United because of the excellent customer service as well as excellent rates and fees. When it’s time for home number four I’ll be going with Veteran’s United again!

headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend

Hands down best home buying experience, thank you, thank you and thank you.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

4.5 out of 5 Stars
Would Recommend
headshot image of Jimmy Hale

Loan Officer: Jimmy Hale

NMLS# 2132316

5 out of 5 Stars
Would Recommend

VA United Team members are really dedicated to taking the "nightmare" scenario out of the home buying process. They are knowledgeable, friendly, pleasant, helpful, and quickly working tirelessly on your behalf. Who knew that they could make the home buying process as easy as floating down a Lazy River?!?!! They can... and they did it for us!! Thank you VA United!! They are the bomb-diggity BEST!!!

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

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5 out of 5 Stars
Would Recommend

Although there were hiccups with with my job loss, I’m so thankful everything ended in our favor. Thanks sooo much to Alex and Sam!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
headshot image of Bobby Bryant

Loan Officer: Bobby Bryant

NMLS# 2225562

5 out of 5 Stars
Would Recommend

Over all everyone did an amazing job of finding us the home of our dreams.

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

This was my family’s second time using Veterans United and the experience was smooth sailing. Rachel Bruce and her team seem to really enjoy what they do and it shows. I’m so thankful for them for making the process so simple and easy.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

The whole team was wonderful and so helpful with our home buying process!

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

I can’t thank your team enough for all their help and for making our first home buying experience awesome. Keep up the great work and keep kicking ass.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

Veterans United team truly does care! They have done everything for Me and my family to secure our first home. Veterans United team made our dream into a reality. They made it so easy to secure not only a home but a future to build! I can’t thank the team enough!

headshot image of Corey Redmond

Loan Officer: Corey Redmond

NMLS# 2360545

2 out of 5 Stars

They were asking for paperwork that should of been asked for in the beginning of my loan process. They waited until the final week all the way up to the day before closing and asked for additional banking information and other tax documents that were already provided in the beginning of the process. Veterans United had multiple people working on my loan and even had one person that was swapped out half way through, and to make matters worse, there was no communication between my team which resulted in having to complete "to-do's" more than once.

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

More Reviews

See all 389,916 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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