The whole team was beyond helpful during a scary and unknown home buying experience. This was the first home for us so we were very inexperienced and the team made sure to be as detailed as possible in explaining the steps. I was not happy about the VA inspection and having to scrape and paint the garage but as Brad mentioned, it's done and won't need to be done after I moved in. I know that the VA inspection is sorry separate from Veterans United so that is nothing against ya'll, just a venting moment and you all helped to make sure we stayed on schedule with the closing date regardless of the speed bump. Thank you for the home welcoming package along with the personal card. It really meant allot to us and made us feel important. You all are the definition of customer service at its finest which you don't see anymore these days. Keep up the good work!
TRAVIS AND HIS TEAM MADE OUR FIRST TIME HOME LOAN EXPERIECE VERY PLEASANT. THEY HAVE ALWAYS TREATED US AS IF WE WERE THEIR ONLY CUSTOMER. THEY ARE ABOVE EXCELLENT BECAUSE THEY ARE ALWAYS ON TOP OF EVERY STEP OF THE LOAN PROCESS. THEY MADE US FEEL STRESS FREE WITH NO WORRIES, AND IN A VERY SHORT TIME, WE WERE IN OUR NEW HOME.I HAVE TO SAY IT AGAIN, TRAVIS AND HIS TEAM ARE SIMPLY THE BEST AND SECOND TO NONE. I WISH THERE WERE MORE PEOPLE LIKE TRAVIS, THE WORLD WOULD BE A BETTER PLACE. TRAVIS MADE OUR DREAMS COME TRUE, HE IS A LEADER AND A POSITIVE ROLE MODEL.I APPRECIATE AND THANK YOU (TRAIVS AND TEAM) FOR A JOB WELL DONE!THE COSTELLO FAMILY.
Veterans United Home Loans was so amazing to work with. Literally one of the easiest "adult" things we've done. We were fighting a deployment countdown and Steve and his team really were so fantastic with getting everything to go so smoothly. Their attention to detail, coming up with suggestions tailored to us from start to finish was just outstanding. We are first time home buyers and the apprehension we had about buying a home in this crazy market, was quickly replaced with excitement. They made us feel so comfortable and were attentive at each step. We're so thankful for Steve, Marianne and the team helping us into our forever home!
Had to jump through hoops every time I thought we were almost there, was given more tasks and told something different. This was a new process for me and I said that I needed direction song the way. I had to always ask for it and what was expected of me. Had to drop the first house I wanted because I was not prepared for the amount of money at closing or needed down, would have been nice to know before I made an offer. Also I requested an amount for preapproval and was given. The realtor and the loan officer increased the amount when the realtor contacted him to say I wanted this money for a house. I never said that and told them both how could they make that decision and change the preapproval without consulting me???
I got another realtor as this was untrustworthy and she was recommended by Veterans United.
I was also told we are ready for closing. Then the next day get an email from the loan officer, you need to pay off this credit card of $500 or you can’t get the loan. ???? And wanted me to print a statement from the credit card that day saying it was paid. What credit card company gives you a statement within 12 hours from paying it. When I gave him a screen shot he says that won’t be enough. So I told him how do I get a statement when it comes out at the end of the month? He sends me an email and says since this seems to difficult for you to do we will just have to do without it.
The tone and the condescending remarks aren’t necessary
I also told him when I sold my current home I wanted to put the money right on the loan and his response was “ well it’s not going to bring down your monthly payment”. Do you think I want any recommendations from him, no. I have contacted someone from another company to give me advice on how to handle my money and pay this loan off so I can be done with Veterans.
I heard so many good things about Veterans and was more than disappointed with my experience.No I won’t be recommending Veterans and I don’t need to hear from this loan officer any more.
Katy his assistant was helpful patient and kind, thankfully.
Response from Veterans United
Thank you for this feedback Regina. We understand how the home buying process can get stressful, especially for the first time. It is our goal to provide consistent and personable communication to everyone we serve. Team work, both internal and external, is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We apologize that our service did not provide the personalized experience you expected. Your comments will help us ensure that we learn from mistakes and improve for the next customer. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. We value your business and hope you enjoy your new home.
Veterans United made this dream come true, they made me comfortable from the beginning and through out the whole process. I wish I knew about Veterans United before.
I can’t say it enough extremely proud of this team for helping my dreams come thru on this home! Kayla was unmatched in her ability to help my family! No one in your company works as hard as she does and I will be looking to user her everytime I can from here forward!
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Mark, Chase, and Natalie were and incredible team that helped us feel at ease with the entire process. Enjoyed working with them
This is my second time buying a home with Veterans United there where road blocks this time on my end but my VU team was there every step of the way and eased my mind quickly. Would for sure go through them again but let's hope this is my forever home.
Everyone was great. Always there to answer my questions, even after hours!
