I would strongly recommend Veterans United to anyone I know. The service was great. Could not ask for better people to work with.
We are beyond happy with our new home
Since this wasn’t my first ever mortgage, I did my research, and came to the conclusion that Veterans United was a good choice. Throughout the process they were very helpful and the website was useful in keeping me abreast of things to do and things being done. After it is all said and done, I made a good choice and I recommend them without reservation.
The process was straight forward. It moved very fast and we had no issues that werent handled within hours, maybe a day or two.
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My husband and I would like to take this opportunity to thank the team at Veterans United (Lee Sattler and Mark Anderson) who made the experience of home buying seamless and painless. Lee and Mark handled all our questions and concerns with professionalism and care. I would highly recommend Veterans United to all who are currently looking at buying a home. Lee and Mark took customer service to a new level! Thank you so very much for helping us make our long awaited dream come true.
Veterans United is the best. from start to finish they glided me to the final purchasing of my new homeI fully recommend to use Veteran United.
Zach Schmitt with Veteran's United made my VA loan seamless and very easy. He made me feel that I was his only costumer and really cares for his fellow veterans. Yes he is a veteran as well, working with veterans. Great loan specialist!! Highly recommend.
Communications and lack of knowledge seemed to be my largest concern. I was told from the beginning that doing manufactured homes was not their expertise and I was fine with that. After receiving both sets of documents and filling them out and returning promptly I continue to receive paperwork requests that seemed to be oh by the way kind of requests. I feel that if servicing a certain state or area the individual should be a subject matter expert in these regards. I'm a air traffic controller so therefore communications and understanding is the upmost of my concern. I also feel that a better informed staff will result in a better return of customer support.
Response from Veterans United
Thank you for sharing, Terry. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to share more about your experience we would value the opportunity to hear from you. We understand that in our desire to grow and reach even more customers there can also be new challenges. We appreciate your patience and willingness to help us grow stronger.
They are very easy to work with and very professional. The I would give them our buisness again if we needed to!
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I would recommend Veterans United to all my veteran friends.
The entire experience was great. All parties were very helpful in all areas.
Veterans United made the process of buying a home as quick and painless as possible while taking the majority of the stress off of the shoulders of my family and I. It was a pleasure working with Krystal. She contacted me daily whether it was by text, call or email updating me on the process or just calling to see if I had any questions. Krystal went above and beyond as a loan agent and truly cared about the well being of me and my family.
Veterans United overall was a great experience for me because I'm a first time buyer and did not know anything about buying a house. They did all the work while I gave them the information they needed. They are great people, great team and great family. I'm happy to be part of that.
At all aspects of my home buying I always had someone to contact. All the documents were easily requested and uploaded on your website. My home by experience was easy and very professional. Thank you
