My whole team was amazing and made this happen. They were informative, accessible, and answered any questions. They worked so hard to help me purchase my home by closing date and I could not be more grateful. Dennis, Brandon, Jared, and everyone else involved made a dream a reality and I will always be grateful for them!
This was a divorce move that I have prepared for more than a year. When I knew it was time to buy, I informed the entire team of the details regarding my situation. I also informed all parties involved that no one person is prepared to match my effort and level of proactive more than I. The second I put an offer I, I needed all hands on deck prepared to bring that smoke. Every single member of this team exceeded my expectations, and reminded me that starting over from domestic abuse is scary, but it can be done. Thank you all. Semper Paratus Ad Omnia.
While I ultimately secured my home loan through VU, my experience was not without its challenges. The document signing and review process was satisfactory. However, I found the overall level of customer service lacking.Throughout the process, I often felt pressured to justify my financial situation, even after providing extensive documentation. The repeated requests for additional paperwork became unnecessarily burdensome and prolonged the process.While I appreciate VU's thoroughness, the experience left me feeling more like I was under scrutiny than a valued client. I believe there's room for improvement in terms of communication and client support to make the homebuying journey smoother for future borrowers.
Response from Veterans United
Hey Steven,
I really appreciate your honest feedback. Buying a home is a big deal, and the last thing we want is for our borrowers to feel pressured or like they’re under a microscope. I hear you—repeated requests for documentation can be frustrating, and I’m sorry if that made the process feel more burdensome than it should have.
That said, I’m glad we were able to get you to the finish line, and I truly appreciate you sticking with us through the challenges. Your insights are valuable, and I’ll be sure to share them with our team as we work to improve communication and support for future homebuyers. If there’s anything you need down the road, don’t hesitate to reach out. You can always contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Jake was beyond outstanding and words cannot describe how amazing him and his team were. Jake was super friendly , professional and knowledgeable. From start to finish he helped guide us and we always felt we were in great hands at all times. Brooke was also super amazing and we greatly value her expertise. She also took very good care of us from start till finish.Will be recommending Jake and his team to other veterans.Thank you so much Jake, Brooke and the rest of the VU team :):):)
Overall my experience was great. I would recommend veterans United to anybody they did right by me. I'm very appreciative and thankful. My wife and I will be moving in a new home shortly and we are ecstatic...
Ready to see for yourself?
Experience first-hand why 355,389 homeowners give us a perfect score!
We were surprised and highly satisfied at how expeditious the team was at getting our loan for us. We would definitely recommend Veterans United to other veterans!
I feel like the Concierge should be optional. I didn't get much value added from the occasional Concierge calls that felt purely connective/social - but Jared is great at making it feel like you're part of the family. Again - I didn't really know what service/part of the process the Concierge was supposed to provide, etc etc etc
What We liked the more about VU, was they were never to busy to answer questions we had. Our loan officer, Ben, was always encouraging, especially when we would get out bid for several homes. In conclusion, we needed a company like VU, and they are truly a blessing.
Ready to see for yourself?
Experience first-hand why 355,389 homeowners give us a perfect score!
The Veterans United Team was Outstanding! They took the time to explain everything, and were even there to answer any off the wall questions that I had. Very knowledgeable at every aspect of the home buying experience. Agent was top notch and handled every bit of crazy we threw his way. Would 100% recommend!
This is the third time I have used my VA loan and this was by far the best experience I have had. The team I worked with was great! The process was smooth and easy. I would definitely recommend Veteran's United and Marlon and his team to anyone looking for a loan!
