The best customer service i've ever experienced. It was a 5 Star experience and I would recommend any home buyer to utilize Veterans United. I could not have asked for a better team of associates to work with.
To let all veterans to be clear and upfront with any credit issues they might have had in the past
They worked very hard to get us our new home.
I wish all companies ran as well as yours.
Although our experience was not entirely negative, I was disappointed with how much we had to initiate in terms of maintaining consistent communication, thorough explanations of costs and applicable changes, processes involved in closing esp. related to rate locking and how the changes were impacted by worldly events, timing, etc. This being our first time buying a home, I expected more from Veteran's United to make the process less strenuous by offering more guidance throughout. That didn't happen, which is why we are not likely to recommended the company to others in the future.
The staff was very informative and efficient in processing our refi loan.
very easy to work-----GREAT
Thank you so much for all of your hard work, your updates that I loved , and just an all around feeling of accomplishment in buying my home. I always felt confident and secure that Veterans, will take care of any situation.Thank you so much, my wife, KIM loves the home.
All the staff was kind and prompt with getting all paperwork to us in a quick manner.
Everyone that I worked with were exceptional and kind. I had so many questions and Jimmy and Ashley were there for us every step of the way! I absolutely adore them both for everything that they did for our family and helping make this process as easy and fast as possible!
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Alex was great!!
The whole process was smooth and painless.
My only complaint about the process is that there were two people working on the loan and they didn't always seem to know what the other one was doing or had done. I received several requests for information which I had already sent. This led to miscommunication and I think it slowed down the process. However, overall I was very pleased with the friendliness and support of the Veterans United team.
exceptional
