Overall, the experience was good. It seems that Veterans United doesn't do much more than any other home loan financial lender would, with the exception of having a local office, and with that, the the piece of mind that all processing and paperwork is done here on West Coast, vice eastern time like some other financial institutions do. One added note is that even thought the experience seems catered to each individual situation, this isn't the case. My house to be bought was in a different county and even though Veterans United sent out a "warm welcoming letter", the information was all wrong. It was a little silly because none of the "friendly" information even pertained to my situation and my new home location. 'A' for effort but it felt generic and half-assed.
John Stockstill and Amber Taylor were amazing!!! I was able to close in 21 days... I couldn’t have asked for a better team to work with.
Every thing they told me was right on time. There is way I would buy a house without them. Thanks guys.
Made things feel easy and less stressful.
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Easy to use website, great customer service, they go above and beyond to help out in anyway possible.
Process went very smooth
It was a smooth process. Cindy Tolster and her team went above and beyond to help me. Wonderful.
Aimee Hall and stop literally go above and beyond. There's really no other way to put it into words.
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PEOPLE ARE VERY NICE
Good faith estimate was extremely far off due to "forgetting" to include taxes. This was not our mistake and nothing was done to fix the mistake. We were only notified a week before closing because we called about another question. Also when my husband called customer service, a very rude and inappropriate comment was made...especially coming from a veterans company.
Response from Veterans United
Joshua, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your tax obligations. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
