The process took almost 5 months - with repeated requests for documents we provided. This had us worried our personal, sensitive information was not safeguarded as the loan team could not locate documents we had already submitted. We were frustrated with the lack of communication. Email requests were multiple for one or two items, but several a day, for different items, instead of a concised list of what documents were required or requests made. It made tracking the requests of the loan team difficult. Phone calls to our representatives left us feeling rushed off the phone with questions still.
Felt well informed throughout the whole process.
We've used VU several times now and have always been impressed. This time took a lot longer than expected however and as a result, interest rates climbed high enough that it almost wasn't feasible to complete the process. This was disappointing since we weren't given a clear reason (other than people were on holiday) as to why the process wasn't as streamlined as usual. As a result, we lost out on much better rate.
A very professional and pleasant experience. Was kept abreast during the whole process from pre-approval to closing.
Veterans United made it easy. They were very helpful and informative throughout the whole process.
I would recommend above Veterans United Home Loans; Chad Werner. Everyone was super friendly and responsive but Chad was above and beyond friendly and responsive. Chad had amazing customer service and did a wonderful job at connecting with us and our realtor at all times, many times multiple times a day.
Just a suggestion, for better customer service I find a personal introduction meaning who you are and a follow-through with post messages goes a long way.I had to count on my Loan Specialist to pick up the pieces when I didn't get a follow through that's why I rated you an 9 above. ~d
The team showed a perfect example of Best of Class Service.
I am very satisfied with the service and updates I get about saving me money.
Everyone I spoke to at Veterans United was very helpful and friendly. They made this whole process so easy.
It was seemless
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It is wonderful and so much less stress when you have someone who knows what they are doing on your side.
Outstanding agent
Stuart, Candie and Lauren were very polite, patient and informative.
Fast! Knowledgeable! Amazing!
I think applying for a home loan with Veterans United was awesome journey from day one. I have no knowledge of what buying a home consisted and Vereran United taught me that and step by step. All my questions, doubts, concerns where answers at all times . I would definitely recommend this to my friends who are veterans. I think everyone did a wonderful job , I think the following personal should be acknowledged and awarded for there're hard work and enormous effort Kristen Fischer from the light house program ,Ms.Terra Carlson and Mr. Bales .Thanks guys , My family is truly thankful.
Hands down the best customer service I have received buying anything in life. VU treats you like a person and not a number. Also the best customer service I have received from afar.
