very professional/friendly
everyone that I talked to were great. answered all my questions in a timely manner and were very courteous.
My experience was awesome from beginning to ending.
Everyone involved were super nice, stayed with me every step of the way. Calmed my nerves and just all around a great group of people to work with.
If there was a rating of 11 or 12, I'd check that box. Professional, proactive, detailed, and on top of everything, is the service and attitude Matt provided.
Very simple process Great service
The employees are friendly, they will answer any question you have in a timely manner. This is my 3rd experience with them and I have felt like a part of their family,
They were very helpful through the whole process. They made the home buying process great for us.
It was not made known to me that after locking my rate there was a possibility that my rate could change or I would have to pay to maintain that rate through the process. I was quick to produce the necessary information needed in the process but there always seemed to be one more thing that would be needed to facilitate the process. I paid a few hundred dollars to maintain my interest rate but I felt as though the delay that facilitated the charge was not on my side and was almost engineered to garner more money for veterans united. Laughable to some I guess due to the small charge incurred by myself but playing the averages veterans united will make millions with these small upcharges based on volume. Be up front make these possible charges known and stop,the trickle of needed info.
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A smooth proccess
Very good experience thank you
Veterans United made the refinancing process as easy and painless as possible.
