I can't express enough how happy am I to have Veterans United Home Loans on my side. I appreciate all of their help and kindness.
Purchasing a home is one of the most terrifying experiences by far My husband and I have ever dealt with; but having someone in our corner, who was willing to answer all of our questions, and provide us with all the necessary information which we needed during this process, definitely made for a better home buying experience. My husband and myself worked directly with Tony Stephenson, loan coordinator. I must say, Tony was very kind, patient and attentive when answering our questions and providing us all the information which we needed to move forward. Tony extended himself to us by calling on weekends, and during his vacation to ensure that we were receiving all the help which we needed. It is very clear and evident that Tony enjoys what he does, and takes pleasure in helping others.
Since the very first day they were responsive and professional and all around very courteous.
As a first time homebuyer, I was a bit nervous but Mrs. Damer made the process easy.
It was nice having someone that truly cares.
I have recommended VUHL to friends and family already!
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Tiffanie Prado-Ramirez was AWESOME!!! She went over and above in helping me get this loan. My situation was difficult but she never gave up. It took a little longer but she was there keeping me updated every second. Great Job to her and her team. Brave Zulu!!!
This is our 3rd time using Veterans United. They are always on top of things and get the JOB done!
Anna and Justis were very helpful!
Very easy, from beginning to end.
very easy and pleasant to work with.
The was the smoothest process we have ever experienced!
Closing was pushed backed multiple times due documents being overlooked and not being in correspondence with regulation requirements of the loan.
Response from Veterans United
Thank you for this information Timothy. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
This process was very easy and didn't take long at all for us
Two concerns we had:1) assumption was made that we would be in town for closing; we were not asked; we had to jump through hoops in Florida to get papers signed and physically mailed in for closing.2) we were not asked about locking an interest rate; it was locked without our knowing; that's the first time we've not been consulted about locking a rate.
