Overall, VU was great. Communication was always open, I never waited more than 12 hours when having a question answered, either by phone, email, or text message.
Everyone was extremely professional, I just wish someone would have let us know exactly what the appraiser would look for when looking at the house. That way we could have tackled the garage paint issue weeks in advance instead of rushing to put vinyl siding on it 3 days before close.
The only thing my wife and I wished for was MORE direct contact. At the end we felt like we were left out of the loop. Little things we should have been more informed about would have made it better.Even with your helpful videos, we felt a more personal touch was due.
Veterans United made the process so easy. The team was great!
Jennifer is a great communicator. I appreciate her taking care of tasks immediately.
wonderful experience. Very helpful walking us throughall the difficult steps.
Justin Brinker was wonderful and always available to help! Very good customer service!
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Excellent and great people to work with
I had a great experience. The reps were wonderful to work with and things were handled in a timely and professional manner.
This group provided me guidance throughout the entire loan process, and made my job very easy.
They were very helpful and knowledgeable in all areas of the process
The Veterans United team are awesome. From start to finish they were kind, knowledgeable, and worked hard for us to secure our loan.
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Phil was great. Communicated every step of the process.
Very professional and responsive to my extensive questions and worries. Buying a home is not an everyday event for someone like me, so I naturally had an excess of questions, some of which I needed to repeatedly ask. The VU staff was patient and detailed with me at all times.
Mr. Langdon and Mrs. Ess provided personal and consistent service. Both were by our side from start to finish.
