Our loan officer did not explain things or walk us through the process. What was supposed to be a joyful and exciting time for our family was filled with frustration, anxiety, and some tears shed.
Response from Veterans United
Hi Daniel, I apologize that your experience did not match your expectations. We are always striving to be better and want to ensure that no other Veterans have this same experience in the future. We have emailed and left you a voicemail if you would like to provide any additional feedback. Thank you for sharing this with us.
Would use and recommend Veterans United in the future.
Very easy to navigate and upload documents on your website.
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Experience first-hand why 364,816 homeowners give us a perfect score!
I find the online process very easy
Communication was spotty in final weeks of process.
Response from Veterans United
Hi Crystal, thank you so much for this feedback. Veterans United wants to ensure that you are able to keep the lines of communication opened throughout the loan process. Please do not hesitate to reach out if you would like to discuss this matter in more detail.
Bob was awesome. Couldn't ask for anyone better. If I could give him 11 Stars I would.
Simple process in which you are gently guided throughout the process.
Very professional and helpful. They truly made this progress very simply and stress free.
