Just that Lender Agent be more knowledgeable of the "State Requirements " on CERTAIN .".IMPORTANT " DOCUMENTS REQUIRED.AND.....BETTER COMMUNICATION with "lender"!My agent was very professional and courteous yet the lack of personal communication verses computer communication was inadequate for my understanding of the entire process. If there was more verbal communication it would have gone a lot smoother. Overall great job.
The loan officer, Andy Miller, was great. Very impressed with him and his professionalism. His assistant, Caitlin, left much to be desired. She was confused and confusing, very deficient in communication. While very polite, she seemed to be a novice in the transaction she was handling. We were given incorrect information and instructions on numerous occasions. She, at one point told us we did not need flood insurance, when we did indeed need it. Had we followed her instructions in this instance, we would have been delayed in our ability to close by the promised date. She may have been new, but she definitely needed more training.
This is my second loan with VUHL and as with the first, it was a fantastic experience. The professionalism and courtesy was evident at all levels of the organization and I will certainly recommend VU to friends and family.
The last week of the closing day asking for papers and that delay the closing day the 8th to the 10th.
Quite knowledgeable and they go the extra mile to help you. Overall the experience with Shane and Candy has been exceptional.
I talked to a a couple other Lendors who did VA loans. After waiting for a couple weeks on a couple questions I had I decided to contact Veterans United. In less than 8 hours I had answers to all of my questions and within a week I was pre-approved. About 5 days later my previous lender emailed me to say they have been unable to find an answer to my questions. That spoke volumes to me.
very professional and efficient
I highly recommend Veterans United, have recommended to numerous other service members and family
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My loan team of Keegan Magee and Kelly Steeley were wonderful to work with and quick to respond to my questions. I would do it again in a heartbeat.
Caleb was patient and amazing !
