Aimee Hall and stop literally go above and beyond. There's really no other way to put it into words.
PEOPLE ARE VERY NICE
Good faith estimate was extremely far off due to "forgetting" to include taxes. This was not our mistake and nothing was done to fix the mistake. We were only notified a week before closing because we called about another question. Also when my husband called customer service, a very rude and inappropriate comment was made...especially coming from a veterans company.
Response from Veterans United
Joshua, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your tax obligations. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
The team at Veterans United made everything go as smoothly as possible for our new home purchase.
The list of complaints are too many to submit in this box.
Response from Veterans United
Hi Learline, we appreciate the opportunity you have to share about your experience. Thank you for recently contacting our Client Advocate team to share more information giving each of us a chance to learn more.
Matt was awesome! Best experience ever buying a house!
Ryan and his staff were very helpful through the entire process of purchasing a home!
Kris and Kathy we're a pleasure to work with exceeding in every aspect. I spoke with my realtor and attorney and they said the service was stellar!
Handed my loan off immediately without notice or consideration.
Response from Veterans United
We appreciate the details on your experience, Christopher. Every individual on your loan team works together to ensure they are getting you to closing. A member of our Client Advocate team is available to discuss your issues further if you would like to speak to them. We want to ensure that other Veterans in the future do not have a similar experience. Let us know if we can help in any other way.
Absolutely awesome service. Great help to us even from overseas.
My transaction coordinator, Kim Duncan, was ALWAYS available for my questions and concerns.
