My husband and I collectively served 30 years in the Marine Corps. As military veterans, we salute Adam Crutchfield, Grace Walther and Brittany Lucy of the Veterans United Home Loan team who were with us every step of the way. This professional and friendly team made buying our home literally stress-free, thanks to their timely updates and follow-up. As combat veterans, we couldn't be happier returning to our hometown and buying a home. Today, we are proud home owners in Pennsylvania. We highly recommend Veterans United Home Loans to military veterans.
The whole time that I worked with in buying my home was great. The team really made things smooth and understandable. If and when i ever move again I would want their help in selling and buying my new home where ever that may be.
Closing costs were way too high. If I had known that I couldve used my va loan benefits with a different company I would have. Although our loan officer Zach was incredible it just isnt worth the high fees.
Response from Veterans United
Hello Liam, we appreciate your feedback on this matter. We charge a 1% origination fee, the VA allows lenders to charge up to 1% of the loan amount to cover origination, processing and underwriting costs. If the lender is charging the 1% fee, they are not allowed to tack on additional charges for things the VA basically considers overhead. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Veterans United is the best Home buying agency to work with. They all supported me till the end to get the home I wanted. Teamwork was excellent!! I would recommend them every time. Thanks!!!!
I was happy to meet my team but after two and a half crazy months I am happy to see us go! They were truely amazing from start to finish and with every mini panic in between.
Outstanding all the way around; highly recommended
They got the process down but was definitely always a issue to get in touch with anyone and was left in dark majority of the time
Response from Veterans United
Tristan, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Coordinators. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.
My VU experience was a blessing stream from GOD with the angels of Veterans United!!!
Top notch service. Thank you for making me feel welcomed and cared for continuously. May you make every veteran feel at home!!!
The experience was the greatest, very hands on. It felt like I was working with friends I’ve known for years!
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Would highly recommend Veterans United. Everyone was fantastic to work with. Will definitely use them again for our next home purchase.
Haley was the best I really enjoyed working with her she was always there when I needed answers
Amazing job from start to closing! From the moment we filled out a quick questionnaire, VU was on top of it. Easy to get a hold of and provided quick responses. Answered all of our questions.
I was very happy overall. The whole team went above and beyond. I would buy another house with them if it were to ever become a possiblity.
