This was our first buying a home and it was such a smooth process with the team. They were very patient with us and so helpful. It’s a scary process but they made it so easy.
I couldn’t speak more highly of the experience we had with Veterans United! Thanks for making our home-buying experience the best we’ve had yet! I look forward to working with you all in the future!
I have been so impressed with the Veterans United team throughout my home buying process, I can’t say enough about the experience. It has taken me 15 years to get the courage to dip my toes back in the home ownership waters after a very traumatic experience during the recession. I was very nervous and needed a lot of information and reassurance in the beginning, and the team at Veterans United truly listened to me, and supported me every step of the way. They took care of everything in the background and made sure I was informed, involved, and up to date every step of the way. I had no anxiety, no worries and no question that I was making a great choice with the team behind me. My family and I thank you again, from the bottom of our hearts, for making this dream come true!
We are so happy we decided to work with Veterans United. From the very beginning, they made the entire mortgage process simple and stress-free.The application process was seamless. I was able to fill out the entire application online in just a few minutes. Within 20 minutes, I received a call from my mortgage consultant who reviewed the application with me and answered all of my questions. He was very knowledgeable and tool the time to fully explain everything we were doing.Veterans United, helped connect me with a realtor and within an hour, we were on the phone discussing our wants and needs in a home. I couldn't have asked for a better team of people, Ben, Matt, Emily communicated everything we needed to do and upload via text, call, e-mail, and through the user-friendly app. They were available at all times, and now looking back on the journey, they made buying a home very stress free and enjoyable.On closing day, everything was well organized. The closing documents were already prepared when we arrived, so we didn't have to wait. The closing specialist walked us through signing in a clear, understandable way.Even after closing, Veterans United has continued to provide great service. I would highly recommend Veterans United to anyone looking for an excellent mortgage experience. Their professional, responsive team made what can be a stressful, complicated process very straightforward and simple!
Such an amazing and seamless experience throughout. I am so thankful for this team!
I 100% loved the home buying experience through Veterans United!!!
If I buy again in the next 10 years I will definitely go through Veterans United again!!
Overall the Veterans United team gets a 10 from us.Clint Hamilton- 10
Erin West - 10
Max Parry - 10
Aimee Wine - 10
Amazing team- made everything so easy, simple instructions for everything. Answered questions quickly.
Just great experience!
Thanks
The hours of the VU team are very limiting (0800-1600 CST) in the sense that military personnel who will be using them may be calling from all over the world, and they only answer calls 8 out of the 24 hours of the day. A 24-hour team would be very helpful and streamline the process. Be prepared to move your life around being available for calls, etc while they are working, else slow the process down. A lack of initiative and sympathy from the VU team was apparent through the entire process, which forced our closing date to the right. I will tell everyone I know how bad my experience was with VU, to try to save others from a similar fate when buying a house.
Response from Veterans United
Joel, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Thanks for supporting us to buy our first home! Great, seamless experience!
Our time with veterans united was amazing. We had a great team that was constantly there to answer questions and take the burden off us the best they could. When things went sideways with our loan, our team went above and beyond for us and made sure we were able to get the loan and buy our dream house!
That's to the team yall really make dreams come true !!
Overall pleasant experience, MVU was attentive and supportive along the way and made being a home as easy as possible.
