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Having to write a personal essay in great detail seemed uncalled for since it had no bearing on my Financial's or loan.
Response from Veterans United
Thank you for this feedback Larry. We understand that since the VA Loan is a full document loan there is additional paperwork involved. Veterans United is set up to make sure this process is streamlined for you to ensure a great experience. If you would like to provide additional details please do not hesitate to contact us about this.
Tony TheBerge and his associate Jake did an outstanding job! Handled my deadlines with military precision! They also kept me sane thru the process with! Confide in them! Their help was very much appreciated!
Veteran's United is a great company for veterans. It makes the home buying experience an easy prces... Thank you! Marlon was professional and very courteous throughout the entire process. He kept us up to date every step of the way. It was a pleasure to work with Marlon and we highly recommend. It was a smooth transaction thanks to Marlon's organization and pleasantness.
Tyson & Tyler were Phenomenal through whole process! Kudos to them!
VERY HELPING!!!!!
Daniel is excellent!!!
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GREAT PEOPLE AND VERY FRIENDLY.THANKS.DENNIS
The quote high and deliver lower rates makes me think if we didn't go out and see what other lenders are out there we would have been locked into a higher interest rate and thousands more in closing costs.
We have not owned a house in 20 years. Daniel was amazing
Our overall experience was excellent. There was a hiccup with the ordering of the appraisal due to miscommunication between the loan officer, underwriting, and realtor. This miscommunication went on for nearly a week which frustrated me. I apologize for losing my temper with the angry (yet tactful) text I sent to Sam and Scott.
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This whole process couldn’t have gone any smoother. Very stress free.
I am not a fan of excessive fees. I think the origination fee takes advantage of a home buyer. I also think that being upfront with all fees and rates when you start the loan process is importnstn
The loan process was slow. I continually had to make the contact to access status of my loan. I have over 800 credit score with 40% down - $100,000 but was continually made to feel that I was somehow trying to defraud VU. I was talked down to by loan officer who continually showed exasperation at my lack of knowledge of mortgage processes. I would never use or recommend VU again.
Response from Veterans United
Hi Thomas, a member of our Client Advocate team has reached out in an attempt to get some additional feedback from you. Thank you for providing the details of your experience. We always want to make sure that all Veterans understand all parts of their loan process and have their questions answered. If there are any additional details you would like to share please let us know.
