Krystal Palmer and Jennifer.sims were outstanding from start to finished. kept me informed and answered all my questions.
Very patient and kind the whole way through. Stephani and Aaron were amazing.
Everyone I worked with at veterans United was very professional and helpful.
The people are great. They follow up quickly to questions and are very proficient. The process went very smooth compared to home purchased in the past.
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Heather Damer and her assistants made my buying experience a breeze.Having never purchased a home before, they walked me through the process and helped me to better understand how it works.
Please be extremely clear with clients on values for insurance purposes up front, especially for first time home buyers. Please don’t just tell them what type of coverage they need and expect they’ll know how much to insure for. That valuation amount could mean the difference between them completing the loan, or withdrawing. That’s something they NEED to know before they go too far to turn around.
For a very stressful ordeal my team made it easy and clear what to do and when. Really cut down on the anxiety level for me.
Both loan officers were more than willing to help. Made the process staright foward and mitagated the stress of buying a home.
You guys are always on your game, great expertise, and work for the buyer.
The communication from Veterans United was not acceptable. I and my Realator did not find out till the day prior to closing that the date had changed. This was after 3 days earlier emailed closing was on that date. I had to send in the same documents multiple times during the process. If I had not been so close to closing I would have gone with a different company. When I called and left messages I did not get calls back for several days. When I emailed in documents I asked to be contacted if it was received and was not contacted. The checklist online was not updated if I emailed in documents. I was asked for my credit card info after already providing it and the appraisal charged out of my account. I asked in early February if I needed to do my taxes and was told no. The day prior to closing I was told I had to do my taxes and get them in. This delayed closing 8 days from what I had been told. If my Realator and I had not called we would not have know the closing was delayed. I took vacation that week to do all the paperwork and move and was unable to do anything that week.
The team was very professional and most of all warm and understanding. I would like to give recognition to my realtor, Ms Tracie Ruffolo who was so patience with us in which we established a bond😊. Also, Matt McDaniel our lender made everything smooth and simple. My husband and I very proud to be a family of Veterans United. Thank you all for what we have accomplish together.Charles & Sylvia Collins
Rob and his team are outstanding!
Highly professional. Very friendly
