Brian was amazing from start to finish! He truly made buying our house so easy.
Everyone was amazing.. would highly recommend.. always in contact with us
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Jay and his team were amazing from start to finish.
Great team. Quick responses with honest feedback in the best interest of the client. Appreciate their support through the purchasing process
not a big deal . easy with them
Fast ,easy and they were on top of everything....Great people and they know there job.....thank you John and your team...
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Great friendly staff! Super courteous and knowledgeable. Great experience! This is my first home purchase and they're excellent!!!!
It was great to work with u.
I want everyone to know that Veterans United were extremely helpful when I purchased my house. They made everything so easy and were right there to make sure nothing was forgotten. Veterans United went out of their way to make sure that every document needed by the underwriter was thoroughly explained which made it easy to obtain and provide. With the Veterans United personnel we were able to complete the house purchase process from offer to closing in two weeks. Amazing!
Very informative, do their best to answer any questions.
Are your kidding asking me a question like thst? I would recommend ypu to anyone
First, Madison does Not return phone calls. This is very frustrating. I sent in a letter from the mortgage company on my previous home that had in bold black letters, PAID IN FULL. The day before closing, I was asked to DocuSign a statement saying that my current house was paid in full. The closing statement wasn't sent to me until the day before the closing and then we had to wait another 3 days to close. I specifically stated that I had to close on or before October 1, 2025. Your employees and their lack of attention to detail kept this from happening. Also, on September 23, 2025, I sent photos of the water heater line being encased in conduit and the drain line draining to the outside of the house. I was asked about when the repair was going to be done the day before the theoretical closing.I do not appreciate having to resend documents because your employees are negligent in their jobs. I have previously bought and sold 9 houses and 3 pieces of property. I have never received such poor service from a mortgage company.At this point, I would never recommend your company to an enemy, and certainly not to a friend. This is the worst mortgage experience that I have ever had.
Response from Veterans United
Hey Annette,
I’m really sorry to hear about the challenges you faced during your loan process. The stress and frustration you described around communication, document handling, and closing delays aren’t what we want for anyone working with us. You should always feel informed and supported, especially as closing approaches.
Sometimes additional verification is needed right before closing to confirm details or meet loan requirements, but that shouldn’t come at the cost of clear and timely communication. I’m sorry that didn’t happen here.
I’d like my team to take a look more closely into your experience and make sure your feedback is shared with the right teams. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com when you have a moment. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
This is our pu4chase through VU. Thank you all for making the process smooth both times.
Terrie & Steve
