This entire team has made buying home feel enjoyable.
I am very pleased and happy that Veterans United Home loan help me get home. I feel very blessed! Thank you so much Veterans United Home loan for being there for me.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Ready to see for yourself?
Experience first-hand why 371,073 homeowners give us a perfect score!
Veteran’s United paved the way for our growing family to finally find and support our home!
It was a very easy, to the point process. They streamlined everything and connected us to everybody we needed to be in touch with to get the sale done.
I appreciated all the support from the entire team both before my purchase and after as well.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Wonderful service - best loan team we’ve worked with!
We had an absolutely outstanding experience with Veterans United Home Loans from start to finish. As first-time homebuyers, we expected the process to be stressful and confusing, but they made everything smooth, fast, and incredibly organized.The communication was top-notch the entire way through. We always had someone available to answer questions, explain the next steps, and keep us updated. It never felt like we were left wondering what was going on. Every person we worked with was professional, responsive, and genuinely cared about helping us succeed.What impressed us most was how efficiently they handled everything. Not only did they keep the process moving, they actually got us to closing THREE WEEKS EARLY. That kind of dedication and teamwork is hard to find.If you’re looking for a lender that communicates well, works quickly, and truly supports veterans and homebuyers throughout the entire process, we cannot recommend Veterans United highly enough. They exceeded every expectation we had.
Ready to see for yourself?
Experience first-hand why 371,073 homeowners give us a perfect score!
Made process easier than any service member or vet would have thought off.
The process could not been any easier
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Vince was great. He single-handedly kept this deal alive.
Response from Veterans United
Hey Jerri,
Thank you for sharing this. I’m so glad to hear Vince made such a positive impact throughout your homebuying experience. Having someone dependable, responsive, and committed to helping you through the process can make all the difference, and I’ll be sure your kind words are shared with him and the team.
If there was anything we could have done to make your experience better, I’d appreciate the chance to learn more. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Congratulations on your home, and thank you again for choosing Veterans United.
Sincerely,
Claire S., Client Relations Manager
For documents you request please add examples. In our case the required document was the original note. We were unsure of what this looked like.
The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.
Response from Veterans United
Hey Keith,
Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.
I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.
At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
