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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,195

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

They deserve every mvp and goat award in home buying and loaning . Loved the team I worked with

headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend
headshot image of Craig Carafiol

Loan Officer: Craig Carafiol

NMLS# 738400

5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

4.5 out of 5 Stars
Would Recommend
headshot image of Destiney Crossno

Loan Officer: Destiney Crossno

NMLS# 2379613

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
Photo submission from Kayla S.

I have had such an amazing experience ! My team assisted me with the preapproval process by making suggestions on how I can increase my score. Once I was where I needed to be the rest of my team hit the ground running. Found my home and they had me in that home by day 33. It's my first home buying experience so naturally I had a ton of questions, my team answered promptly and with such grace and respect that allowed me to feel safe enough to come to them with anything. They kept me in the loop every step of the way, they communicated with my agent to also ensure she was also informed. They have accommodated and ensured my comfort throughout the home buying experience. Highly recommend working with Veterans United because my team was so professional and respectful I can only assume that is the VU standard.Team members:
Natalie Kane (RE agent)
Sam Kruvand
Adam Crutchfield
Gina Overshiner
Brittany Lucy

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

3.5 out of 5 Stars
Would Recommend
headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

My husband and I would like to thank you once again for the fantastic job you did, and allowing us to fall in love with our house all over again !!!

headshot image of Hannah Wansing

Loan Officer: Hannah Wansing

NMLS# 1145297

5 out of 5 Stars
Would Recommend

Hanna and Alex were such good examples of this company. They went beyond there willing to take care of their customer and they did a fantastic job. They made everything so easy and so simple but they also helped develop good relationship with you and communicated and made sure that everything went away. Accordingly should be planned and like I said both of these people did a excellent job representing this company policies and company overall but most of all is that they went outside other way to make sure things were done properly.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend

I have these guys saved in my phone as A+ loan team for a reason. They did not disappoint. As a first time buyer, I had a ton of questions and concerns. They were with me every step of the way and explained all the fine print in a way that made me confident we were making all the appropriate decisions when financing our forever home. I cannot thank them enough!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

I have purchased 3 homes and this was the most seamless experience so far. David and Nate set the bar high for any other lenders out there. We will definitely continue working with them for any future purchases.

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend

My journey to homeownership was significantly enhanced by the unparalleled support of the home-buying team I had the privilege of working with. From the moment they first reached out, it became clear they were about more than just business; they were about making dreams come true, especially for someone like me, navigating the transition from military to civilian life with all its uncertainties. Their initial approach not only set a tone of professionalism but also a deeply empathetic understanding of the complexities faced by veterans. They recognized that for me, buying a home was not just a transaction—it was about laying down roots and finding stability after years of service.This personalized approach was evident in every interaction. Right from the start, the team made it clear they were there to support me, easing the transition and helping dispel the fog of uncertainty that clouded my dream of homeownership. Their ability to act swiftly and efficiently, ensuring that every step of the home buying process was handled with the utmost care and attention to detail, stood out immensely. They were always ahead of the curve, proactive in their approach, and dedicated to making sure that no time was wasted from start to finish.Communication was another area where the team excelled remarkably. They ensured I was informed and comfortable at every stage, facilitating seamless interactions between all parties involved. This commitment to transparency and constant communication was not only professional but reassuring, making me feel valued and understood. More than just service providers, they became advocates for my best interest, going above and beyond to secure the best deal for me and ensuring that my needs and preferences were always a priority.I would especially recommend this team to veterans and first-time homebuyers who might find the home-buying process overwhelming. Their expertise, combined with a genuinely supportive approach, makes them an ideal choice for anyone looking to make the dream of homeownership a reality. For anyone stepping into the world of homeownership, especially my fellow veterans, this team comes highly recommended. Their dedication to making your dream home a reality is nothing short of commendable.

headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend
Photo submission from Anthony P.

My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

As first time home buyers, my VU team walked me through every step and kept me updated through out the whole process. They were always so easy to reach out to and made this process (which I thought was going to be scary and overwhelming) they made it a walk in the park. I couldn’t have asked for a better home buying experience!!!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

3 out of 5 Stars
Would Recommend

The people and processes were great. We used VA for their experience since this is our first house. They came through and made sure that we had everything complete. The people made the experience great. I did have some issues with the underwriting that almost delayed the closing. The day before the closing while I was travelling, I was told that the underwriting team was behind and would have to delay. They delayed it to a holiday when the lawyer could not support. This was after I put a large cost to travel. After several hours of discussions a emergency message was put in by Lily and it was approved less than an hour before closing. This seemed unprofessional to me.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend

Thanks for giving us a chance even if it’s our second or third!!!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

I LOVE VETERANS UNITED! I HIGHLY RECOMMEND VETERANS UNITED.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

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5 out of 5 Stars
Would Recommend
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

I just want to thank my team; Billy, Tony, Bianca, and Rachel for all their hardwork and understanding through this process!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Anthony and Hannah went above and beyond during the home loan process, and we're always available to answer any questions. As first-time home buyers we were very lucky to have such a knowledgeable team. I was especially glad that they kept in contact with the closing attorney as well.

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
Photo submission from Selina C.

I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

With the problems we encountered on acquiring insurance, I was getting frustrated and close to giving up altogether. Michael and Kelsey encouraged me to stick with it just a little longer and we were finally able to see it through. I've begun moving in and setting up, and am very pleased to have had them helping me through this process.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

I wish there was a communication tool in MyVA, to talk to all of my team at once. There were a few times different members called for the same item.

headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

More Reviews

See all 386,195 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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