I would suggest a process improvement in establishing some kind of checklist be in place for the Closing Agent to use...to avoid paper trail document requests last minute before closing.. Especially when payoffs of loans have been done in increments since the Credit report pull.Customer should be asked at the time of credit report pull by VU to be have those documents for the underwriter far in advance of underwriter needing that paper trail.
Working with Harris and Lisa was a pleasure! They made us feel like family.
My association with Veterans United is by far the best experience I have had in my entire life covering five prior home purchases.
I did recommended two co workers
exceptional service -above and beyond expectations
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Did a great job. Made what I thought was almost impossible happen.
Jessica and Jon were a fabulous team. They listened to all my issues and concerned. Answered them in a timely manner.
VUHL was fantastic. Kim and her staff knew all the ins and outs of the VA loan process. How to educated agents and sellers that there should be no qualms accepting a VA loan as many sellers only want a conventional loan. Their customer service, friendliness and professionalism was top notch. My wife and I felt we had the best team ready to help us and get us into our home.
This was my second time buying a home and Grant was FAR superior in knowledge and transparency during the entire process. I went into it with the idea that loan dealers are "shady" and came out of the process with a much better perception. I have already recommended Grant to multiple friends in the area.
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From the beginning process to the end process of a veterans home loan, the Veterans United home loan team that was assigned to us- were so helpful and informative! We are thankful for their kindness and helpfulness during the whole thing making it less stress free for us.
I have owned 6 different homes over the years and this by far was my best experience with a home loan. Both Taylor Clark and Kat Spellman were professional, friendly and informative throughout the loan process.
