From start to finish, everything was handled in a fast and professional manner.
I feel like the process could've gone a lot smoother and a lot of disappointment could've been avoided if things weren't missed early on or if information was given to us correctly. Michelle Dapkus was absolutely wonderful though with helping us get to the finish line. It's unfortunate that all the negative experiences really affected our opinion.
other than a lot of paperwork, very smooth system
This was my first home buying experience and it couldn't have been better! I received excellent service and support from Todd Keicher, my Loan Specialist, and Ben Lake, my Transaction Coordinator. They were friendly, professional and answered all of my questions- no matter how often I contacted them.
Very informative. The staff was very knowledgeable and the videos on the website helped a bunch also.
Very efficient and professional procedure.
Morgan Evans and Alen Cactic where extremely helpful all the way through.
Debbie and Glenn's perseverance and devotion to their duty to get me to closing went above and beyond the call of superb customer service. Two individuals whom truly love their jobs and putting smiles on people's faces deserve the right to be praised beyond measure and I hope they receiver the team award of the year.
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Great job overall
The VU group were extremely professional and replied to all questions and concerns in a timely manner. Great experience.
Efficient and professional
Great loan officer, Zach Gunter always answered our questions and easily walked us through the process, from pre qualification until closing.
