Zach Roberts was AWESOME!!
It was great. I had a million questions, throughout the process I worked with three different individuals, Chet, Derek, and Matt, and every one of them was great about explaining every question I had, even when I didn't understand the first three times I asked. They were on top of things, following up with me and the other parties involved. Great experience. Would definately use againg.
All good..No complaint!
They made the whole process very easy.
On two different occasions I called and left a message to go over the closing disclosure. I never received a return call. The notary did the best she could to explain questions I had. I was told that I would be reimbursed for any costs relating to a attorney opinion letter. Apparently that is not forthcoming as I was told it would be looked into and I have not received a response to a phone call I made last week requesting the refund.
The overall process was pretty smooth but I think it could of went better. I think some of the questions asked of us to provide items that the Title Company was being paid to do must stressful and time consuming for us, i.e. Road mantainance agreement and payoff statements. Also due to the needed information above needed by us caused the closing date to be changed to a later date or lack of coordination with the Titlle company, cost us additional $161 to extend the lock on the interest rate. The other thing that seems to be happening throughout the process and the use of the Veteran United server, several documents was placed in for review and they wer out correct! In cooresponding there the server, some used it and some did not.
My application process seemed like it was done slowly because of rising rates to get me out of my locked rate. Questions about rates and buying points went unanswered.
Both Jon and Adam guided you through the process.
A+ job on the website and the educational videos. I knew where is I was throughout the whole loan process and what to expect next.
Katie and Jen provided great customer service. They cared about my situation. Educated me on the process. Kept me informed of what docs were being submitted and needed immediate attention and processed the docs immediately to keep my submission moving forward as quickly as possible. I really enjoyed working with both of them and greatly appreciate all their assistance.
Very professional organization that makes the home buying process easy while keeping the best interests of veterans.
Efficient, friendly, helpful and professional
