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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,241

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 401,241 unfiltered, unedited reviews

Starting on Page 1306 of 13305. Return to Page 1 »

3.5 out of 5 Stars
Would Recommend

Thank you for helping me buy my first home. This really means a lot to me because I never had a childhood home growing up. I’m grateful to be able to give my son the things my Mom couldn’t give me.

headshot image of Lee Sattler

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

This is the second home purchased through Veterans United both times they have made us feel like family.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

So Mirza seemed like he was spread really thin, between not answering the phone and acting like he was ready to get off the phone when we did get ahold of him. But other than that everyone did a great job.

headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend

Veterans United made the home buying process seemless. It was my first home purchase, but I can not see how it could’ve gone smoother thanks to the help of my lending team.

headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

0.5 out of 5 Stars

I trusted yall to make sure i didnt get make a bad decision. The AC failed i had someone come diag and they said it should have never passed inspection. I am grateful that i cab afford the repair, but i squarly blame VU abd your choosen realtor for not making sure i was properly informed on my purchase

Response from Veterans United

Oliver,

I’m so sorry to see this. If you’re willing, I’m here to listen and look into anything you’d like to discuss from your experience. I’ve left you a voicemail with my direct callback information and hope to hear from you soon. Client Advocate is always here for you.

Very sincerely,
Dave, Client Advocate

5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

4.5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Love it!! I felt greatly appreciated for my time serving my country and I highly recommend this process to anyone

headshot image of Kelly Myers

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

4 out of 5 Stars
Would Recommend

Brian and Nikki were very helpful getting me through this process with VU. How ever I can't say the same thing for the underwriting dept. This is my 6th house buying and I have never seen an underwriting department be so picky. Example, pension are for life, I had to go above and beyond to prove this by getting letters for each pension saying pension is for life. 2nd, I had $32 going from one checking account to another (My play money). After explaining this twice with a statement, that was not good enough. Remember $32.00, had to go to PNC Bank and have the Loan Officer write a letter saying that the $32 was not a loan and in fact it was my money going from one account to another account. 3rd, I owned a Condo 25 years ago and was sold more then 20 year ago and has been bought and sold a number of times (Calif. Market). This address as Never come up in the last 5 houses that I have bought and sold but I had to write a statement concerning this property. The "To Do List" never seems to end and again this is house # 6 for me. I think the process could have been allot smoother. I picked Veteran United thinking the process is better then using a Bank, now I'm not so sure.

headshot image of Brian Haines

Loan Officer: Brian Haines

NMLS# 2000964

5 out of 5 Stars
Would Recommend

I was very pleased with the entire experience

headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend

Two thumbs up to Shane and his team Jim was extremely awesome and everybody else along the way. Make sure that we knew what we were doing and what we were signing up for and helped us get into the home that we plan to live into the rest of our lives

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

From the very start of this process, I get as if I had known Kayla for years. She is the ideal and exemplary professional and maintains excellent while still making me feel as if I was her only client and I surely was not her only one. I would give her 20 stars if I could and I will most definitely be sharing my experience with her personally with everyone I possibly can. Thanks for making my dream of home ownership as a disabled person into a reality, Kayla!!

headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

OMG the hold Vets United Team
Made the hold experience so easy and very professional

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Cameron and his team where absolutely wonderful to us. Always available and did everything they could to make this experience as
Less stressful as possible. There where some.bumps in the road but the team made sure that everything will be ok. They where caring kind and understanding when we where all under pressure. We want to thank them so very much .Rob and Sofia Hill.

headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

2.5 out of 5 Stars
Would Recommend

The loan coordinator was not willing to help and only kept telling me to refer to emails she sent. The team and real estate agent did not communicate well with each other until there was an issue and I prompted them to work it out together. The team as a whole is not as familiar with the VA loan process as they should be.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

Adam Underwood and the others involved during our home buying process have been nothing short of phenomenal and incredibly helpful and patient with me as I had many questions being a first time home buyer. From the first time we spoke to the day we closed 7-20-23 and even after, they have been so friendly.Thank you so much Veterans United and Adam Underwood for being a part of this huge step in my family's lives.

headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

4 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Second time using VU and I’ll never use another lender! Hands down the best customer service ever. They made buying a home super simple!

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend

We loved Merrie and Jenny, they are our mothers here in Texas. They were absolutely amazing, we might just start crying on how they were amazing!!!!

headshot image of Merrie Ellis

Loan Officer: Merrie Ellis

NMLS# 356820

5 out of 5 Stars
Would Recommend

I have had the absolutely best home buying experience with Veterans United. Our loan officer Kennedy Kugle was extremely friendly, and knowledgeable. Kennedy was very quick with responses and communicated frequently throughout this process. I really appreciate him in helping us with our dream home.
Furthermore, Veterans United website is streamline and easy to navigate. The “to-do list” was very helpful in keeping all tasks organized. Additionally, the recommended videos on the website provided valuable information for each step and answered many questions that I had. I am so happy I chose Veterans United! Thank you Kennedy 🙏 Thank you Veterans United 🙏

headshot image of Kennedy Kugle

Loan Officer: Kennedy Kugle

NMLS# 2091835

More Reviews

See all 401,241 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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