Everything and everyone was excellent. From start to finish.
Kept us informed every step of the process
We were satisfied with the timely response of loan approval and documents provided, however, it seemed as if there was a mix up of priorities within the staff. It was brought to my attention that a company picnic was going on the Friday before our close date and our file wasn't even complete yet which pushed our closing date back the FIRST time. Then another company outing was the Friday after that and we had still not been approved for closing because "our file was not complete." Once again, our closing date was pushed back which is a major inconvenience when my job keeps me on the road and I have to have off for signing. I was asked at least 3 times for documents that I had already sent in, which brings me to question where exactly are my files going?! All in all, we finally closed and are satisfied with the terms. We were told that a final call from our agent would come after closing to recap and we are still waiting on that call....
Charlotte and her team were awesome always let me know if they needed anything and kept me up to date on what was going on. Very knowledgable and glad for an easy transition into my new house.
VU gave me all the tools to help me purchase my first home!
Good people. Patient and professional.
Very helpful and friendly. They made my first home buying experience a great one.
John Parker and Beau Reiske were excellent. They are very good at keeping you informed. They don't come off as condescending but are willing to get you the answers that you need
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I had a great time dealing with VU. I brag to everyone about them. Top notch.
Top-Notch operation! They are truly about assisting the Veteran. I have NEVER experienced the level of customer service Ms. Maureen O'Hare and her team displayed. They were PROFESSIONAL from start to finish.
Mike Harrison was phenomenal and made the process amazing
As a first time buyer I wish they would have helped explain and guide me throughout the process a little more. It was frustrating at times.
I would recommend that anyone who qualifies for a VA loan use Veterans United. From start to close everything was handled quickly and with class.
They are out to make a quick buck. I was never asked if I would be making a down payment. I was never offered the option to pay interest points.
Ben and Lauren made a long distance home buying experience a breeze. They were always very prompt to return emails and missed calls and communication is important to me.
I would ask that they find appraisers that will meet their deadlines. The only bad experience was the waiting of the appraisal past the deadline.
