Was completelt surprised by the amount of "service fees". It would have been a lot better to know the cost of these further than one day from closing. Also, somehow our close date got pushed right due to not having two consecutive paychecks.
It was a bit stressful; but things did get rectified. Overall I do believe that the employees; upper management specifically do want their customers to have a good experience.
John Sullivan and the ladies we worked with where so kind and always ready to answer any questions.
It was very good. Only part of the entire process I didn't care for was at the very end when the underwriters had the loan packet for quite some time and each day for about 5 days they kept saying they needed 1 more thing from us and that was it.
It was phenomenal! Veterans United indeed is a preferred lender for va loans. They have programs that help veterans that have been through financial challenges and certainly identifies with these issues.
The Staff was excellent in communicating all details of buying the home, especially the Agent Heidi Bailey-Houston. She keep me abreast of every single aspect even though at times I did not understand, she made the transition very easy.Derek Mill
Great people to work with
Veteran's United home loans is a professional loan service that I would recommend to all of my family and friends. Their team is easy to work with an willing to go above and beyond to resolve any issue.
I switched from one loan officer to another half way through the process. My first loan officer never responded to emails in a timely manner. My second loan officer messed up closing costs which forced us to close late.
We originally called VU and talk to someone from corporate it was horrible it took a month and we were not even ready for pre approval let's say I was ready to leave and find somewhere else but my in laws put us in touch with Alice and got better
Grant Schneider and his team were helpful throughout the entire process. I would highly recommend Grant due to the diligence he gave our loan application.
Customer service and response time were excellent!
From the lighthouse program through the underwriting process, the staff was curious, responsive and easy to deal with.
Andy as well as the rest of the personnel from veterans United helped me through every step and every question that I had to ensure that my first home buying has hassle free and enjoyable.
Yes, I am very pleased with the outcome of my home buying process
Working with Katie and the agents assigned to us was just a great experience. Everything went so smooth. It was refreshing to see dedicated both Katie and the cabalos were.
