This was my first home-buying experience. My experience with Veterans United was okay. My first loan officer was hardly responsive and just didn’t seem interested in helping me buy a property. Veterans United kindly replaced them with a much more responsive agent! The next agent I worked with was much more responsive. However, there were definitely some frustrations throughout the process:1) Inaccurate estimates. I don’t know how the loan officer was more than 50% off on the tax estimate. The publicly available information i found was within 5-10% of the actual tax bill used at the closing date. This misinformation resulted in ~$300 extra per month and ultimately loss of trust.2) Double accounted for a credit. This of course resulted in a higher cash to close (again). This mistake was identified the day before closing. This is after the larger error regarding taxes was identified. It came off careless, and veterans United was only willing to compensate for some of the errors.I don’t know how much of this was directly the loan officer’s fault, but if I was leading the loan process with a client, I just feel like I would be more careful when presenting information.The purpose of this review is not to complain, but more to inform anyone going through this process that they need to be double checking these areas (at the very least) to avoid surprises.
Response from Veterans United
Thank you for this information Johnathan. A member of our Client Advocate Team is available to you for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Thank you for working with us. The entire process was stress free because each team member was engaged with us during the entire process! Thank you for all the time and effort you have put in to helping us find our first home!
Never be shy and always ask questions but most of all except all the extra moving help VU offers at the end. When you wake thinking it was all a dream you realize it really wasn’t for you were just handed the keys to your new awaited home with VU being at your side all the time.
This was an amazing buying experience and they were a big part of it. So glad this was my team and that I picked VU
The service provided by Veterans United was "over-the-top" in every aspect! As a first time home buyer I required a lot of "hand-holding" through the loan process. Thank you to Jody and Beau!
Team work makes the dream work! Our Veterans United team worked diligently to help us find the perfect home.
Veterans United was honest, efficient, and made the home buying process super easy. I’m thankful I got to work with them and look forward to doing so again.
I am really impressed with my contact with Tyler and Davin I only Met Jody at the final days so I cannot rate his performance he did his part in a timely manner I want to thank him for his contributions also
I did not really work with Sarah so I cannot rate her also
Overall amazing experience. The team was so helpful during the whole process and made themselves available to answer any and all questions we had, which were a lot since it was our fist home buying experience, and a new build. So happy we chose to go with Veterans United.
Great work all around
I can sit back and relax when working with Jimmy and his team. All the answers to all my questions answered quickly, having everything I needed on my end easily explained, and doing all the hard work so I can focus on my own day. 10 out 10 to Veterans United and Jimmy Stranz for getting me my Second home.Also, I would highly recommend Carrie Basic as anyone's Real estate Agent. Honestly she went above and beyond to find me my home, along with making sure I had everything ready for closing. She was well prepared for any home I wanted to see and always had time to answer my questions.
I would appreciate better communication. More help with my questions. I felt like I was left outside during the whole process. Closing also took so much longer because everyone from Veterans United was asking for documents late in the afternoon, by the time I would get them what was requested it would be another day waiting to close. Very frustrating!
Response from Veterans United
Thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to you for help in continuously improving our service.
At one point in the process I had 3 different Emily’s. It got a little confusing a couple times. Overall the entire team made the process as easy and as minimally stressful as possible. I greatly appreciate everyone that was there.
Carl was an awesome help, with us every step of the way and we never had any problems contacting him and made this process a breeze! Thank you Carl!!
we were living in a camper after we sold our Mobile home.It was pretty small in the camper of 38 foot. Now we have a 800 ft square foot home two bedroom 1 bath and a half with a two car carport. For a while we thought we were not going to get the home due to a water issue but thanks to the team it all worked out. we just love our little home. Thanks again for all your hard work
Closing was quick and easy and the team kept me well informed about what was happening.
If you are debating on using Veterans United to purchase your home, I would absolutely without a doubt tell you that they are the best way to go! Buying a house seemed like something that would never happen for me, but thanks to my team the idea that seemed so far away is now my reality. Without my loan officer Josh Jennet and loan coordinator Ofelia Clements I would not be sitting in my bedroom in my new home. I highly recommend working with them, and I will be requesting them the next time I buy/refinance. Thank you Veterans United and my loan team!! Forever Grateful
