It was a good experience. The process was not complicated and was quik from start to finish. I thought it would take longer than it did. The loan officer answered all our question and always returned are calls. He let us know what the steps were .
Friendly, knowledgeable, understanding, professional in every way. A real pleasure dealing with professionals that did what they said they would do.
being a new widow I didn't know how to go about getting a loan. I saw that I could ask for a loan through the VA but didn't know if I would qualify. To my pleasant surprise I qualified.I'm very thankful for every thing this company did for me.
I would reccomend someone in hopes, that there experience would be better than mine.
So knowledgeable an professional Ms. Tammie is.
I do not believe that the process really should end this way. A single house key was left for me under the front door mat. My whole experience with Veterans United as been less than professional. From the circus with Brad & financing, a nightmare!
My wife wanted to give up on the whole process at times but we never did.
every question was answered
We felt like overall it was a decent experience, but we would have liked a little less communication via email and text and more via phone or in person.
Excellent communication and customer service. I had been putting off refinancing my home, but thanks to Patrick Richardson, my VA Loan Specialist, the whole process was pretty much hassle free.
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There were times when we were repeating a previous request. This may have only been part of the complications needed to complete the loan. However, over all we were pleases with your services.
Matt Eichenberger., Brady James, and the rest of Veterans United was excellent. I cannot say enough about their passion for what they do and dedication to working for their clients.
Zach is all ways on top of his game. He has been clear on what to expect and handled communicating with the escrow company we dealt with very well.
I referred you all to my friend. I will stay on top of him until he contacts you all.Great job folks!!!!
Need more update communication. Need more communication with outside team circle, like realtors, title companies. Even the smallest information update.
We had a wonderful and helpful experience with Veterans United and will refer them to everyone we know. Thank you
