Well after we were sent over to the loan coordinator it went down hill from there. The communication stopped almost entirely and we were finding out important information by either text or email and in some cases by someone else all together.
Response from Veterans United
Hey Andrew,
I'm really sorry to hear that communication dropped off after you were transferred to the loan coordinator. You should always feel informed and in the loop, especially when you're navigating something as important as a home loan. It sounds like you were left to find out key details through texts, emails, and even from other people, which isn’t the experience we want for our borrowers.
We'd really appreciate the chance to look into this further and see how we can do better. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d love the opportunity to talk more about your experience.
I never really considered buying a house because of the usual process and hassle but you guys made it so easy and were so fast. My family and I are eternally grateful.
Veterans United takes the extra steps to honor and respect veterans home purchases. Thank you Veterans United for your loyalty and support to our veterans.
Yes, Madison, also was exceptionally kind, respectful, professional, and listened to my concerns with sincerity. In addition, attempted to understand and help me navigate the required request worked with Nick and aligned themselves by staying on the same page to help me meet the requirements needed for the final home loan approval.
Best choice for home loan, thank to everyone on team. All were very professional.
I have nothing else to add.
The team made homebuying a smooth experience. I checked my to-do list regularly which made staying on top of things very easy. The team also communicated regularly with me and kept me informed of what was happening. I appreciate all their hard work.
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The whole team kept it simple and easy, answered a y questions I had and was there every step of the way.
Such a beautiful blessing to finally be a home owner! My living in a trailer park has been robbing my 9 year old daughter of a fun childhood!
I am so grateful to have this team working so hard to get me into a home and such a short time span. If and when I do this again I certainly reach out.
Nah I think I’ve said enough thanks for asking and not making this review a multiple choice question BS thing the VA or WWP be tryin to throw at ya follow me for updates on the transformation of a property to the DePierre Estates on
IG @daviddepierre
Everyone was super helpful and knowledgeable.
Thank yall so much for your hardwork and dedication to me and my family. Everything yall did made my life better and gave us our home. I appreciate that and love how easy you all made this process for me. Thank you!!! Stephen you're a rock star and deserve your flowers and then some.
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The Veterans United website makes it efficient and effective to follow the laws a status. When asking for documents it’s easy to upload and address VU questions. Working with VU was the smoothes lender I have ever worked with! I would definitely recommend.
Working with Matt was a great experience. Overall I would say worth working with them. But for my case I was disappointed with communication. Even title co did not know closing until 1 day before. Then disappointed with final closing numbers. The actual money out of my pocket changed almost daily. And including 30 min before close. I was called and told I owed more. So had to stop at an ATM to get more cash. First time in my life ever had to do that.
Veterans United does their best to get the best rates and make the process as seamless as possible. They provide expedient service with a welcome staff.
These guys and ladies goes above and beyond for their vets. Thank you for the outstanding service!!!
