I would recommend you guys to all my veteran friends. You guys were amazing. My team deserves a raise because they were very good at what they do! Especially Kevin that guy knows what he is doing and had an answer for every question I had. Thank you guys it’s been a pleasure!
This is my third home purchase with VU. Kelly and her team have helped me through a lot of life changes. Thank you all for making this fresh start for myself and my little ones possible. As a single mom, working full time, my schedule is hectic and you guys made what seemed impossible, possible. Thank you!
Overall I had a great experience any questions I had was answered
The whole team is wonderful. Courtney jones reached out to let me know about the drops in rates as discussed months ago, and got the ball rolling on refy. Such an easy and fast process, the loan officer made it so easy to make sure I wasn’t missing any steps and understood everything. You guys are amazing! I can’t wait to be in contact with my next move ❤️
This was my first time purchasing a home and they made the process much easier. I only wished I could have had access to more information on the closing costs sooner than I did but I was able to get the information necessary to make the decision that was best for us thanks to their help.
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Absolutely professional, knowledgeable, and quick to respond to questions. They know their work, and do it well. They made the entire mortgage process easy to do and understand. Consistent communications throughout the whole process allowed for timely, stress less completion, too!
Nick and his team answered all of our many questions and were prompt and professional throughout the entire home-buying process.
This was my first time buying a new home. There was a lack of communication between me and the loan officer. One hour before closing I was still trying to understand the final disclosure document and why he could not explain a 1419.00 fee. Jeremy, failed to contact me when the interest rates were going up. I ended up paying a much higher interest rate than I could have? If he would have guided me in the right direction. I feel like veterans united robbed me of what should ha e been one of the most important exciting days of my life.
Response from Veterans United
Hey Kristina,
I’m really sorry to hear about your experience, especially since this should’ve been an exciting time for you. It’s tough when there’s a breakdown in communication during such a big moment, and I understand how frustrating it must have been to feel left in the dark, especially with that fee and the changes in interest rates.
My team would like to dig into what happened here and make sure your concerns are addressed. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can go over your situation in more detail. We want to learn from this and do everything we can to improve.
This VU team is very professional, highly organized, with great communication! I would start each day, asking: What is Team VU gonna send me today to get done so I can successfully buy and close on my house! It gave me an extra spring in my step each day! This is an excellent organization!
