Communication is a crucial part of any business transaction. I was never kept up to date and phone calls were rarely returned almost causing me to move on. In the future if you can stay in contact with all parties involved and inform them of what they should and should not do, it will definitely make the transaction much smoother and less stressful.
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The actual closing process was terrible. The paperwork was late getting to the person doing the closing, so she was an hour late. She was very disorganized and completely unfamiliar with the paperwork. I understand that the closing is outsourced, but it would help to use the same people regularly. I had to sort the paperwork for her to get it done.
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The person who is to come to your home and review the paperwork you are signing when you begin the process is essential especially for first time home buyers. I think you will lose many potential clients not having this person because it is vital in the beginning of buying a house.
