Employees should make a point of talking about the origination charges openly and clearly with clients.
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There needs to be a better communtions between what the loan closers/underwriters needs and what the loan officer think they need the customer to do. The two people I had to deal with Celina Mowrey and Alycia were very helpful in getting my loan processed in a timely and effective manner.
I was pretty well satisfied over all. i think just remember that most people do not understand the process when they are not part of the industry and so keeping them informed is the best way. I felt like Doug explained alot of things to me and so I was well taken care of,
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This is close to perfect...outstanding job by Rodney O'Neal !!!
