Need to have better communication with all parties. We were told the whole time that the only out of pocket would be the appraisal fee and then got all the way to closing and found out we had to pay closing costs but that we could only pay half of them because of the amount in our account. We were not told at any point to have the amount needed for closing in our account at the time of the final approval from the underwriter. The underwriter was very unreasonable in requesting explanation for the same conditions multiple times. We were very unhappy with the experience and are very disappointed that veterans are being put through unnecessary stress just to provide for their family.
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Clearer time restraints when requesting paperwork for underwriters. Weekly Updates on status of loan process.
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More communication in regards to documents status of processing; especially when there are irregularities with documents from either the buyer and or the seller side of the transaction.
You can start by having one person to take you from start to finish. Another suggestion that would make the whole experience better is if we were told in the beginning just what you needed from us. Then review what we have sent and let us know right away what is missing. We expected 45 days but not 60 we were to the point that we didn't think the house was worth the delays and frustrations that we had gone through, i.e, lost paperwork submitted, apparently due to being handed from person to person like a football. To be honest, we had at the end, another lender at the same interest, but time was of the essence, as the Gomez family had already had an0ther home into which to move, and too many delays were being a problem for them, as well as the last minute VA appraisal which reduced their proceeds. Be upfront and inform your future clients what they need upfront instead of waiting until zero hour. Lance knew what we had in documentation and told us that it would be ample to work with......NOT! We required to have those documents sent by others which we were at the mercy of them to get them to us in a timely fashion.......US Postal Service included, as Veterans United stated....the internet is not a secure media in which to send personal information.
