Credit team was great. I had to keep calling to keep things on track. I was told we could close early but had to struggle to get it to close on time.
My loan officer seemed overloaded with too many cases. For three weeks straight I called every couple days to check the status of my loan application and to see if any paperwork was needed from me, my loan officers seemed to be annoyed and would tell me if they needed anything else they would let me know. The week I was supposed to close they realized that they needed about 14 more documents throughout the week and had to postpone my closing due to this. Most of the information my loan officer told me throughout the entire process was wrong; for example my closing costs, my closing dates, documents that were needed, inspection repairs, etc... I most likely will not be using or referring Veterans United to anyone.
How many people does it take to complete this process. I believe I dealt with at least 6-7 people from beginning to end. Every time I had to deal with a different person they requested documentation that I had already submitted.
