My loan officer, Suzanne Head, had a lot on her plate. Veterans Home United over worked her and she was complicated in times when I needed her. She was busy with so many things that sometimes she could not call back or email for hours. I feel that if VHU hired more loan officers and lessened the load per liaison, you would have better productivity and happy customers.
When VUHL needs personal information from another sources, besides the person buying the home. That's a lot to ask someone for all their personal banking information. Especially for the purchase of a house and their not even going on the paperwork. That place stress on the situation and make it difficult to get the information needed. If that maybe a issue, that should be stated in the beginning. This would make it much easy and quicker.
Make it easier to contact people when issues arise.
It would be nice to be updated throughout the loan process. There was a two or three week period where I heard nothing from anyone.
Everything went pretty well. Near close we found we were not approved for whatever reason. Thing s could have been sent to us a little sooner than what they were. Overall Ashleigh was very good. She did everthing she could to get us the loan and we got it!
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This was our first home-buying experience, but Mr. Thornton and his team were very helpful in getting us into the home that we wanted. They worked until they found solutions that enabled us to close on time...even a day early! We really appreciate everything! I will definitely refer other veterans to VUHL.
