Ask for information needed all at once instead of "slow leaking " the person trying to get the loan. Many times the questions asked of the underwriter were redundant, and appeared that they did not think it through before asking the questions. We are grateful for the loan and the two weeks of past the original close date seems far away now, but it was a not so wonderful experience, seems we moved 2400 miles and then had to put everything in storage and wait for a closing date.
1.Listen to clients' needs and accurately respond to them. 2. Do not send out emails on Friday afternoon with request for documents. Some of us receive these after your offices are closed and sometimes so are the offices re: social security. 3. If you do not know the answer to a clients' question, do not assume or use esoteric mortgagology. It destroys the trust needed to stay engaged in a still difficult process. For me, the fond hope that there is an organization (you) to make the VA process easier than it was in the past, remains elusive.
