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A home purchase is rather stressful and it is very frustrating to call and not get a return call for over 24 hours. I think there needs to be a better system developed to get back to applicants. Also, it is very difficult to judge performance based on one loan application because I have no knowledge of the norm. Based on my experience, I thought Jeff did a great job, but his staff did no always perform to his level.I was amazed to find out for example, that staff did not know that the Civil Service Retirement System made payments that lasted longer than three years. There also appeared to be a limited understanding of the Thrift Program. Also, on several occasions, even though I attempted to provide adequate documentation, I was asked to provide more. There were times I thought Veteran's United considered me to be a dishonest person. A conference call with Nissan to confirm I had a zero balance on my car, for example, even though I sent documentation showing it had been paid off appeared to be a bit much.. Also, providing evidence that a $250 deposit in my checking account was not a gift also seemed to be a stretch. All in all, iit was frustrating, but in the end, everything worked out.
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Experience first-hand why 366,734 homeowners give us a perfect score!
