Insuring that all document requirements are requested up front and that there is time to gather all required paperwork.
The pre-approval process was outstanding. I appreciated how Mark explained the process to me, each step of the way. It was wonderful that I was able to do everything online, rather than having to depend on snail mail. When it got to within two weeks of closing, it was as if VU turned to more important customers. There were communications mix-ups, and VU didn't work well with the title company. On the day of closing, my appointment was delayed because the title company didn't have the paperwork they needed. Then it was discovered on the HUD statement that the earnest payment was not accounted for, and we had to wait for updated paperwork. I was the mediator between the title company and the lender, and I felt like VU should have ready, and communicated better. If I hadn't have made the phone calls, the closing wouldn't have happened. The title company claimed their emails were not being responded to.
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