I found the process satisfactory overall...I have a nice home for a fairly low monthly mortgage rate, so I am pleased about that. But the communication process between the loan officer and the client could have been clearer and more consistent. My advice loan officers at your company is to slow down, speak plain english, and get your story straight sometime before twenty minutes before you submit the loan papers to the underwriter.
WOW... Where to start?
Our 1st rep was outstanding His name was Blake.
Derek is is flipping nightmare. He asked for documents that he already had, did not return calls/emails in a timely manner. Infact we missed the closing day because Derek did not read his emails and take action on a 'last minute' issue. Even after the closing date had passed, he was asking for '1 more thing'.
You do not know how close you were to losing this loan. Even tho this is my VA loan, I was made to feel like I was not important, nor should I have had any input,.
They made looking for a home fun and easy. Helped us through the hole experience. Thank you for recommending them!
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Durell Cope we will always remember you and Chris for all you have helped us to accomplish.
Thank you for your outstanding service.
The team of Meredith Carroll and Nicole Bridgeman was outstanding in communications, helpfulness, and their professionalism. I know that my case was an easy case to get through. I also know to go from submission to "clear to close" in 14 days had to have them working really hard.
I would like to commend them on a job well done. Great experience and will definitely recommend Meredith and Veterans United Home Loans again.
I was a little worried at first with using a lender that was remote and only being able to communicate over the phone, email or snail mail but with this being my 3rd home purchase I can honestly say that my experience with Veteran's Unites and Craig and his team was the best ever. We got the "OK to close" in 34 days, everything went smoothly, Craig and his team were sharp, on par with required documents and was always kind and considerate. I couldn't ask for a better experience and will always recommend them to others looking to purchase a home.
Thank you Craig and Molly for helping our dreams come true.
The Hoskins Family
My lender, Brandan Hines, was exceptional! Before Veteran United I wasn't given the time or day by other lenders and losing hope-until I came to Veteran United. Brandan was amazing, he took the time, broke things down and made this very stressful experience easy to take on. I truly appreciate all the time he took to answer ALL my hundreds of questions and the alternatives to reorganize what I already had to effectively work out in my favor. Brandan was a true advocate for what was best for me. If all the lenders at Veteran United are like Brandan, I would and will refer family and friends to this organization. Who knew that buying a home could be so easy? Thank you, Brandan!
A very special HOORAH to Samantha Jacobs for her over and beyond performance. As the process wore on with request after request she never waivered or indicated in words or attitude that the load wouldnâ€™t be approved. She remained cool and calm under pressure which kept me cool and calm. It was frustrating at times and as my questions increased as to why this and why that, Samantha and Sam provided answers to all my questions and in the end the desired result was reachedâ€¦â€¦.We have the home of our dreams. THANKS SO MUCH TEAM SEXAUER (Sam & Samantha)!
You need more guys like Brian...
Thanks, for your help. I am glad I chose to buy under va. Good luck to you all.