The goats. Fought for Me relentlessly until I got the home I had wanted for months.Will recommend them to any and everyone!
VU seems more pro-vet in name only, didn’t seem to understand veteran issues in my opinion.
Response from Veterans United
Hey William, thanks for writing.
I want you to know our Client Advocates are here to listen and understand. This isn't at all the impression we intend to leave whatsoever. If we can make this better, we’re ready to. Please reach out when it's convenient for you.
Sincerely,
Kendra, Client Relations
Britney George was OUTSTANDING. She was always available to answer any of my questions by email or phone. I would highly recommend my loan team to anyone.
Everything was fast and smooth even with a few bumps on the paperwork side it was cleaned up fast. Though I do wish you guys talked more with the realtor to keep everyone on the same page
I tried to get my phone instead to get in for the codes to get into the Laptop getting in. I told 2 people to change my cell instead of my wife's cell.
I was so pleased with veterans United home loans with each and every one of the workers and the they all became my friends and they helped me accomplish something that I didn't even know was possible I love my new home I have them all to think for it and maybe each one be blessed in every way God has a certain good spot in heaven for these people because they really did me well
Veterans United was super easy to work with. Always kept me up to date on all tasks needed
Having previously purchased a two times before, this was by far the best experience. The entire staff was immensely helpful and responsive to my questions or concerns. Made me truly feel like family and not just another customer. Told everyone at work how amazing my experience was with the knowledge of the team and their assistance every step of the way. Could not recommend enough!
We want to thank Veterans United for making the whole process of getting our first home so enjoyable and easy. Connie Pierce, Laura Fry and Jennifer Heard did an amazing job making the process smooth and easy. We will always be thankful for your help and guidance.
This experience far exceeded my expectations. Veterans United presented me with a great team. Please believe the hype. Awesome experience for this first time home buyer!!!
Coming from a veteran who was once homeless.
You guys have made a dream come true. Thank you!
The team kept in constant touch with me and steered me away from the usual anxiety of these transactions. I knew what was happening and what was expected at all times. I sensed that they enjoyed their job as well as helping people.
The team was great to work with! Great communication throughout!
As a first time home buyer I went into the process already anxious. Although, my process started and ended twice before I got to my now team with Chris, I was feeling down about Veteran’s United. However, once Chris took over I actually felt hope that a home was for me. My buying process was tough very tough and delayed a few times but my team assured I would get a house. They made sure I had things and alerts as early as possible from weekly calls and emails I feel that made me keep organized. The online portal is WONDERFUL- it kept me organized, on track, and gave notifications so you d wouldn’t miss anything. I think that was my favorite part of the process ;).
I would say that for a “improvement” it would be helpful for first timers to maybe get a beginners crash course of expectations from the process as well as real estate lingo that is frequently used because I often felt confused or didn’t understand something which left me confused and upset. I will say that after going through the process I feel well educated and more comfortable if I were to buy another home. Overall, I got the starter home I wanted and I am so happy - so thank you to everyone who helped me along the way!
Veterans united worked tirelessly and was very instrumental in achieving our goal of owning a home. Emmett, tiffani, and juli (real estate agent) made the stressful experience of purchasing a home a less stressful experience with their hard work, determination and great communication. I would recommend veteran's united to any veteran looking to buy a home.
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I’d also like to express my gratitude for Julie. It seemed as soon as she got an update, she let me know immediately and worked diligently so that I was even able to close early.
It was so stressful. Being active duty, the complete lack of understanding on behalf of VU was appalling and incredibly frustrating. We will not refer VU. We have spoken to others who had similar experiences. 'Veterans United' is a misnomer.
Response from Veterans United
Dillon,
I'm sorry to see this and appreciate your writing. We’d like to learn more if you’re willing. Our Client Advocate team is in your corner. We’re here to listen and help make this better however we can. You can reach out anytime.
Sincerely,
Kendra, Client Relations
