My loan officer Ben was professional and prompt with all the information I needed and everything he said. I feel if a company such as VUHL hires such quality workers then they must be doing something right.
I would have to say that MR. Mange was nothing less then phenomenal, a true professional every step of the process, him and his support staff wer
I feel that the process was handled well!
The loan officers need to be aware of all the requirements for the differant locations that houses are being built. In our case there was an issue for a certificate of occupance that VU said was required. there were several phone calls to the sales representative for DR Horton and myself that included a suggestion to hire a lawyer to obtain the certificate. After call to the applicable government office, the loan officer was told that a certificate of occupancy has not been required for the past 5 years. The loan officers need to rely on the expertise and integraty of the local sales representatives.
No Comment
Veterans United need to hire more people so that a simple mortgage, like streamline, does not take over three months to close.
I can only think of one thing and that is more timely and frequent updates on the status of the loan status.
In my mind VUHL required documents and information that was extremely intrusive. I would NOT recommend VUHL to anyone nor would I use them again.
No suggestions at this time.
As a first time buyer, I was very pleased with the VUHL. There wasn't a step in the process that wasn't explained fully and completely to me. Parts of the process were exasperating; but it was worth it in the end when I received the keys to my brand new home.
Nothing
I can't think of any thing to make it any easier. I am very pleased with everything!
Administrative/clerical personnel should be better trained - should understand that misinformation on a loan application is a serious matter. Case in point: Early on, Erin had someone else's information on my loan application, and, in all honesty, she was not the easiest person to talk to, deal with. etc. Like many young people today, she really didn't seem to care. I would insist on regular training, with emphasis on customer satisfaction and double checking all submitted information as a priority. I realize at my age I am "old school", but I was raised to believe the customer is "always right", and even though that may not always be true, at least, the customer should have the respect of the person they are giving information to. With Erin, I didn't feel this was the case.
Even though every case is diferent. VUHL needs more communication to make sure everything is done before closing date.
Inform first time home buyers maybe when it is safe to finance again.
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Hire more loan officers like Blake Wollard
There could be a lot more comunication with the applicants. Let the applicants know about a problem that comes up when it does not a week later.
You were great!
I'm not sure how they can improve it. Max, Matt and everyone we dealt with were wonderful, courteous, prompt and very helpful.
