Continue to hire people like Jeanne and Kayla or promote them they are great at what they do!
Everything was great except for the additional requests made by the underwriting department. It seemed that every week they were asking for additional pieces of information. It would be nice to know everything they need up front so that it doesn't become frustrating for the customer.
I honestly have no suggestions, as far as how to improve. It was by far the quickest, least painful home loan I have ever applied for!
I felt my loan officer was very through, no improvement needed.
VUHL SHOULD ADVERTISE IN A BIGGER MEDIA LIKE TV OR RADIO i FOUND IT FROM INTERNET BUT THAT IS VERY LARGE TO SEE AND PICK.
I ould suggest that a univeral checklist of items to be completed be formatted to ensure accuracy. There were times where informtion had been submitted, but was requested again, slowing down the closing process.
Believe it or not, I see no room for improvement. Shane was over the top professional and nothing but a true pleasure to deal with.
no improvements needed
I was very satified with your service.
Responded faster to phone calls
All went well, except towards the end, when there was a lack of communication between people.
Just continue with their good service as they have been doing. One thing they could do, is do a follow up call/ email 6 months after closing to see how everything is going. This is a good way to generate referrals.
Be sure to pay attention to the little details, I know mistakes happen, but a small error (such as inputting the customers social security number wrong) causes a lot of unnecessary stress throughout the home purchasing process.
A checklist of required (possibly required) documents needed from begining to end. A state by state explination of the process from application to closing.
Keep doing what your are currently doing, providing prompt and efficient service.
Buying a home is already a stressful enough without the diificulties of unanswered questions or lack of cooomunication between loan officer, underwriter and us as the customer as to what we went through while our home buying processing with Veteran United. Not having answers to questions like home insurance as part of the mortgage and why was never answered or completely inaccurate good faith estimate should not be tolerated by any customer like what I went through. Not having all documents ready at closing or not calling back the customer or the closing attorney is unexceptable. I question the legitimacy and ethical practice of Veteran United and I am very disappointed of the professionalism of Veteran United as a whole and not particularly on one person. It is a team effort to run a succesful company and I believe Veteran United nedds alot of training to achieve further success.
Overall wonderful experience. All I would say is better communication between the real estate agent and loan officer
Once the loan has gone to underwriting. That department should be clear and concise as to EXACTLY what is required to get the loan approved. They should not be requesting different information from day to day and making the customer revisit the same source of information over and over.
Nothing everything was great.
I cannot think of any way for improvement based on our experience. From start to finish we had the best service imaginable. Every question was quickly answered as they helped with the paperwork. Our agent, Jacob Levy, and his staff were both helpful and professional at all times.
VUHL provided an outstanding experience, and Todd was GREAT!!!
Nothing excellent service was given from your team.
