Felt I had to reach out and pull informantion verses info being pushed to me. Although, I was informed interest had risen...think I should have been informed earlier before such a huge increase. This might be the same as most loan companies but once i went into the closing window it seemed there was too much discoverly learning with what documnents, letters, other information was required. I'd think the same underwritters are used by the company...and therefore requirements would be somewhat standardized. Lastly, I feel i sould have been told that my loan would be sold right away...
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Please streamline your underwriting process and provide excellent communication for first time home buyers. We felt isolated and didn't know how to respond when Terri Behrens, our loan officer's assistant, would leave cryptic emails and not respond to voicemail. Once our loan was with Marie, our experience went from extremely poor to outstanding- she really went the extra mile to ensure our loan was ready and we knew what to expect in every situation.
