loan officers need to follow through with what they say to the customer. They need to keep better track of the timeline of the loan.
No comment.
Keeping the client in the loop more on processes going on. I might be more in depth than most people, but I felt there were certain situations where things were happening and I wasn't being updated. Nothing was happening "behind my back" in a negative way, I just would have liked to have been more involved. Possibly a fault of the realtor(s) and attorney's as well.
Be up front and honest with your customers meaning you are saying my house payment is going to be $908.00 then closing comes around and it's all off the sudden $999.08. That is just plain lying to my face.
Improve communication to insure that the mortagee understands what is expected and be mindful of the time when dealing with client in different time zones.
